adviser training

This 90-minute session will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new 2018 sanctions regime relating to ESA, JSA and Universal Credit.

This session will explain in detail how self-employed income is treated by Universal Credit and will include information on the Minimum Income Floor, Surplus Income, Monthly Accounting, Start-up Periods and Conditionality Issues which might impact upon the self-employed.

This session will cover how UC treats Earned and Unearned Income, Savings and Capital and how UC offsets these against the Maximum Amounts of Benefit available in order to understand precisely how much Universal Credit can be awarded in each assessment period.

This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development.

This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard.

This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard.

This three-day course will fully equip advisers with the knowledge and skills needed to successfully and professionally represent their clients at the first tier Social Security Tribunal.

This course is designed to provide advisers with the skills required to research and reference up to date information relating to social security benefits and welfare reform. It will cover both online and paper resources. This is a necessary skill required to ensure organisations meet the Northern Ireland Advice Quality Standard in relation to case recording.

This course is designed for anyone working directly in a client facing role and whose job role often requires that they work alone, visit clients, or deal with clients on the telephone.

Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop style training is designed to equip participants with thought provoking awareness raising tools and processes to improve their personal safety on the job, either on or off site.

This half day training course will enable you to understand and identify what social policy issues are and how you can gather evidence and record the issues more effectively for campaigning and lobbying purposes. It will also look at practical steps that can be taken to address social policy issues.

This half day training course will enable you to understand and identify what social policy issues are and how you can gather evidence and record the issues more effectively for campaigning and lobbying purposes. It will also look at practical steps that can be taken to address social policy issues.

This course will provide a detailed overview of the benefits which can be claimed by nationals from the European Economic Area, as well as covering the Right to Reside Test and the Habitual Residence Test for each specific benefit. It will also cover: Derived Rights; Permanent Residence Rights; Rights for Workers; Croatia, A8 and A2 issues; Recent developments in EU law and Brexit issues

This course will provide a detailed overview of the benefits which can be claimed by nationals from the European Economic Area, as well as covering the Right to Reside Test and the Habitual Residence Test for each specific benefit. The course will also cover: derived rights, permanent residence rights, rights for workers, Croatia, A8 and A2 issues, recent developments in EU law and Brexit issues

This course will fully equip advisers with the knowledge and skills needed to successfully and professionally represent their clients at the first Tier Social Security Tribunal.

This accredited course will enable learners to understand the core issues relating to financial capability and how to support others facing financial capability issues. At the end of the course participants will understand coaching and mentoring, issues relating to financial capability, be able to recognise when someone needs support with debt or financial capability and where to go for support including digital resources.

This informal training course running over 3 half day sessions will develop the skills and knowledge of anyone involved in the design and delivery of training events and / or presentations.

This course is aimed at those who have initial contact with clients and who need to be able to enable clients to access the appropriate advice/support in the most appropriate format. This could include: Experienced advisers, trainees, receptionists and support workers.

In these times of contracting resources and increasing demand for services, advice services need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: ny identifying clients in emergency situations, those with less time sensitive issues, and those who can be advised or referred quickly to meet their needs; by identifying clients who have more or less capacity, so resources can be allocated when and where they are most effective; by training experienced advisers, trainees, and support workers to fulfil this initial role

This one-day, introductory level course provides an overview of consumer law for generalist advisers. It is designed for new advisers or those who want to update their skills in this area. This course will provide an overview of: • Statutory rights for consumers • How to identify when consumer rights have been breached • Remedies available to consumers • Common elements of contract law • Where to signpost/refer for specialist advice

As per the Northern Ireland Quality Standard all advisers should be able to provide generalist advice in relation to Education. This course provides advisers with an overview of the main legislation covering educational rights and entitlements for all school aged young people in Northern Ireland. It will address some of the main issues facing young people and their parents. These include; access to special educational needs provision and the rights of the young person; suspensions and expulsions; accessing free school meals and other financial supports. This course will prepare advisers to give basic advice and guidance in these areas and also the information they need to successfully signpost or refer to specialist agencies when necessary.

This course is designed to help advice organisations understand the General Data Protection Regulation (GDPR) and how it impacts on advice services. It will help organisations ensure they are compliant with data protection requirements when carrying out their normal service provision.

This one day, introductory level course will provide generalist advisers with an overview of: How to access Social Rented Housing; The rights of Social Rented Tenants (including repair); The rights and responsibilities of Private Rental Tenants and Landlords (including repair); Grants and Disability Adaptation for tenants and owner-occupiers; Specialist/Sheltered Housing; How to access specialist advice and when to refer onward

This one day, introductory-level course will provide generalist advisers with an overview of: How to access Social Rented Housing; The rights of Social Rented Tenants; The rights and responsibilities of Private Rental Tenants and Landlords; Grants and Disability Adaptation for tenants and owner-occupiers; Specialist/Sheltered Housing; How to access specialist advice and when to refer onwards

This one day, introductory-level course will provide generalist advisers with an overview of: How to access Social Rented Housing; The rights of Social Rented Tenants; The rights and responsibilities of Private Rental Tenants and Landlords; Grants and Disability Adaptation for tenants and owner-occupiers; Specialist/Sheltered Housing; How to access specialist advice and when to refer onwards

This short and practical overview, delivered live via zoom, will help you understand just how the State Pension works and how they are calculated

This session will explain in great detail how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new 2018 sanctions regime relating to ESA, JSA and Universal Credit.

This intensive in depth 1 day course, will identify which benefits Universal Credit replaces and which remain outside Universal Credit. It will explain the detailed rules of Universal Credit, including the basic conditions of entitlement, financial conditions, benefit caps, under-occupancy penalties and claimant conditionality, including sanctions.

This fully interactive, multimedia course will train advisers in the key skills required to support clients digitally in preparing for, making and maintaining a Universal Credit account.

Universal Credit has fundamentally changed the legacy means-tested benefits systems as we know it. This intensive, in-depth one day course will identify which benefits Universal Credit replaces and which remain outside Universal Credit.