Training/Advice
Event
Triage Skills for Advice
Advice NI
Cost:
Members: £40 Voluntary and Community Sector Organisation: £50 Private and Statutory Sector Organisations: £60
In these times of contracting resources and increasing demand for services, advice services need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: ny identifying clients in emergency situations, those with less time sensitive issues, and those who can be advised or referred quickly to meet their needs; by identifying clients who have more or less capacity, so resources can be allocated when and where they are most effective; by training experienced advisers, trainees, and support workers to fulfil this initial role
This course is aimed at those who have initial contact with clients and who need to be able to enable clients to access the appropriate advice/support in the most appropriate format. This could include: Experienced advisers, trainees, receptionists and support workers.
Sector:
- Advice services
Date and Time
- -
Location
Advice NI
1 Rushfield Avenue
Belfast
BT7 3FP
United Kingdom
More Information
Triage Skills for Advice
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