Triage Skills for Advice

In these times of contracting resources and increasing demand for services, advice services need to find ways to prioritise clients’ needs and advisers’ time. This short course addresses this in three main ways: • By identifying clients in emergency situations, those with less time sensitive issues, and those who can be advised or referred quickly to meet their needs • By identifying clients who have more or less capacity, so resources can be allocated when and where they are most effective • By training experienced advisers, trainees, and support workers to fulfil this initial role