adviser training

Updated course replacing Using the Consumer Credit Act in Practice. Find out how to use the CCA consumer protections to legitimately challenge regulated debts, where correct processes have not been followed. This course is worth 4.5 CPD points.

A live course over Zoom aimed at experienced, face-to-face advisers who want to develop their delivery of advice over the phone.

This skilled level course is designed to provide debt advisers with tips and tactics to enable a successful outcome to negotiating with creditors and other key persons involved with debt.

Wiseradviser courses are for anyone working with vulnerable clients facing financial difficulties.

This course is designed for Money Advice Supervisors, whether this compromises all or only part of their role.

This skilled level course provides a comprehensive overview of Rates in Northern Ireland. It will enable you to advise your client on their rights and responsibilities in relation to Rates including liability, exemption, calculations, bills, help with rates and the debt recovery process.

his skilled level course will focus on the specifics of rental arrears in Private and Social Tenancies and suggest specific strategies to negotiate with arrears in each housing tenure. It will also focus on social landlord pre court protocols and what powers they have to make direct deductions from benefit.

This training is aimed at advisers experienced in face-to-face advice, who want to develop skills in the delivery of advice via the telephone. It is a practical workshop, which will help develop telephone techniques.

This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability. This course (or equivalent) is a prerequisite for attending other Wiseradviser courses.

This course provides an opportunity to explore the underpinning knowledge and practical skills required to be able to deliver effective supervision, in line with their agency standards, the Money and Pension Service standards and the NI Quality standards.

This online course will discuss and practice ways to challenge clients (when necessary) to help them change behaviours and build their confidence and motivation.

This skilled level course will look at liability for debt in changing relationships and how different circumstances and different relationships affect liability for debts.

Following on from the What is the Consumer Credit Act on-line learning (a pre-requisite for this course), this discussion based practical day is designed to support your application of the theory and legislation related to the Consumer Credit Act. It will give you the opportunity to build on previous learning and develop your confidence and skills when dealing with customer enquiries.

Learn what a credit reference file is and the information it contains. Find out how to advise clients who have been victims of credit fraud, have been turned down for credit or wish to improve their credit rating.

This course consists of 6 mandatory modules. It includes a DRO practice application form and an assessment. This distance learning element is a pre-requisite for completing the Debt Relief Orders: Approved Intermediaries – face to face (live-online) course. It is an essential part of the process to becoming a DRO Approved Intermediary.

Look at common problems that clients experience and how you can help them. Key topics covered are the background of payday loans, current social issues, understanding how they are regulated, common problems encountered and knowing how best to advise a client.

Learn how you can adapt to individual clients and combine face-to-face, telephone and email advice with self-help options. This course aims to save you time and make your service as effective as possible.

This course looks at what vulnerability is, and introduces ways to identify, safeguard and support clients in vulnerable circumstances. It should be followed by the face to face (live-online) course 'Understanding & Supporting Clients in Vulnerable Circumstances'.

This course will equip money advisers with the skills and knowledge of the action that they can take to stay an order for eviction. It will outline the mortgage repossession process and the steps that can be taken to avoid court action.

This course will equip money advisers with the skills and knowledge of the action that they can take to stay an order for eviction.

This skilled level course will provide you with a basic step by step overview of bankruptcy legislation in Northern Ireland. It will enable you to identify when a bankruptcy is appropriate for your client.

This skilled level course will provide you with a basic step by step overview of bankruptcy legislation in Northern Ireland. It will enable you to identify when a bankruptcy is appropriate.

This skilled level course will provide you with a basic step by step overview to bankruptcy legislation in Northern Ireland. It will enable you to identify when a bankruptcy is appropriate. This is a core course for those seeking Money and Pension Service (MaPS) accreditation at Advice Work or above.

This course will equip money advisers with knowledge of the process for enforcing a debt. This is a specialist level training course and is primarily aimed at developing the skills and knowledge of a skilled money adviser. This course is designed to build upon knowledge gained in the Debts & Courts course. It will outline where an intervention to negotiate, advocate and formally represent by the lay advocate can be actioned at enforcement stages. This course is for skilled advisers wishing to learn more on the jurisdiction of courts in debt cases. Participants should already work at Skilled Level before attending this course.

In this workshop you will review case-studies and explore the role of the intermediary in more detail. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3.

This skilled level course follows on from pre-course materials available on www.wiseradviser.org. The course is only relevant to those who are training as an Intermediary with an approved Debt Relief Order Competent Authority. In this workshop you will review case-studies and explore the role of the intermediary in more detail. This course is a module of the Insolvency Options course accredited with OCNNI at Level Three.

This skilled level course follows on from pre-course materials available on www.wiseradviser.org. In this workshop you will review a case-study and explore the role of the intermediary in more detail.

This course will enable trainees to advise their clients regarding their rights and responsibilities under the relevant gas, electricity and telecommunications legislation.

This course will enable you to advise your client on their rights and responsibilities under the relevant utilities legislation including gas, electricity and telecommunications.

This course is designed for advisers dealing with debt at all levels, who want to provide a high quality, effective and measurable debt advice service.