Training/Advice
Workshop
Event
Wisderadviser: Giving Effective Telephone Advice
Advice NI
Cost:
All Wiseradviser courses are FREE to organisations providing FREE and impartial money and debt advice. To find out if you qualify for FREE training contact: wiseradviser@adviceni.net.
A live course over Zoom aimed at experienced, face-to-face advisers who want to develop their delivery of advice over the phone.
This is a practical workshop which will help develop telephone technique. Key topics covered are the differences between telephone and face-to-face delivery methods, communication skills, call control and development, dealing with difficult calls, call structure and adviser support. Learners must complete the on-line module ‘Giving Effective Advice by E-mail’ on the Wisderadviser website as a pre-requisite to this course.
Sector:
- Advice services
Wisderadviser: Giving Effective Telephone Advice
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