Advice Training

This course is designed to provide advisers with the skills required to research and reference up to date information relating to social security benefits and welfare reform.

This course will provide a detailed overview of the benefits which can be claimed by nationals from the European Economic Area, as well as covering the Right to Reside Test and the Habitual Residence Test for each specific benefit.

This course is designed for advisers who are required to meet the Northern Ireland Quality Standard, or student advisers working primarily in this area. As per the Northern Ireland Quality Standard all advisers should be able to provide generalist advice in relation to Employment.

This short and practical overview will help you understand just how the State Pension actually works now and how Pensions are calculated in this transitional period. The course is aimed at advisers, anyone interested in personal retirement planning, financial advisers, HR staff, trade union representatives, lawyers and anyone working with older people.

Universal Credit has fundamentally changed the legacy means-tested benefits system as we know it. This intensive in depth one-day course will identify which benefits Universal Credit replaces and which remain outside Universal Credit. It will explain the detailed rules of Universal Credit, including the basic conditions of entitlement, financial conditions, benefit caps, under-occupancy penalties and claimant conditionality, including sanctions.

Universal Credit has fundamentally changed the legacy means-tested benefits systems as we know it. This intensive in depth one day course will identify which benefits Universal Credit replaces and which remain outside Universal Credit. It will explain the detailed rules of Universal Credit, including the basic conditions of entitlement, financial conditions, benefit caps, under-occupancy penalties and claimant conditionality, including sanctions.

This two-day generalist course covers the basics of debt, budgeting and managing income and is the first step in training to become a money and debt adviser.

This generalist level course is designed for advisers dealing with debt at all levels, who want to provide a high quality and measurable debt advice service.

This practical, adviser focused, one-day course will raise your awareness of how Human Rights law applies in the Generalist Advice setting including: Social Security, Welfare Reform and Housing; Health and Social Care; Education; Employment

This one-day course focuses on better mandatory reconsideration writing, advocating to the department and preparing a case up to appeal. A foundation knowledge of PIP, ESA and Universal Credit is required for participants.

This accredited course will enable learners to understand the core issues relating to financial capability and how to support others facing financial capability issues. At the end of the course participants will understand coaching and mentoring, issues relating to financial capability, be able to recognise when someone needs support with debt or financial capability and where to go for support including digital resources.

This course is designed for advisers who are required to meet the Northern Ireland Quality Standard, or student advisers working primarily in this area.

This one-day, introductory level course provides an overview of consumer law for generalist advisers.

This course is designed to help advisers understand the General Data Protection Regulation (GDPR) and enable them to understand how to maintain compliance to it in their advice work. It will provide learners with awareness of how the new data protection laws impact on the role of providing advice.

This short and practical overview will help you understand just how the State Pension actually works now and how Pensions are calculated in this transitional period.

This course is designed for advisers who are required to meet the Northern Ireland Quality Standard, or student advisers working primarily in this area.

This one-day course focuses on commonly experienced problem areas within Universal Credit. Learning involves using case studies collected from our network and the GB experience of Universal Credit.

This is a one-day course for those with a foundation college of Universal Credit.

This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development. It will also cover the Advice NI recommended quality assurance activities, which are recognised by Department of Communities, including Case File Reviews and Quality of Advice Audits with practical case studies.

This session will encourage advisers completing PIP forms to carefully consider and use the reliability and majority regulations, case law and guidance to produce stronger initial applications.

This course is one of a selection of Welfare Reform sessions suitable for those who have already benefited from our Welfare Reform training and wish to update their knowledge in a timely and cost effective manner, or for those who just need information on a specific aspect of Welfare Reform. This session will help you challenge negative PIP decisions by focusing on significant regulations, guidance and case law to incorporate into your mandatory reconsiderations, appeals and complaints to the assessment provider. We will invoice you for the course. Please note a late cancellation fee will apply to courses cancelled with less than five working days’ notice.

This 90-minute session will help you challenge negative PIP decisions by focusing on significant regulations, guidance and case law to incorporate into your mandatory reconsiderations, appeals and complaints to the assessment provider.

This course will provide advisers with an overview of the sanctions regime relating to ESA, JSA and Universal Credit, and also a best practice guide for revising/appealing decisions.

This 90-minute session will explain how individuals will have certain obligations placed upon them to successfully maintain their claim to benefits and the impact of sanctions on those deemed not to have carried out these actions. It will look at the new 2018 sanctions regime relating to ESA, JSA and Universal Credit.

This session will cover how UC treats Earned and Unearned Income, Savings and Capital and how UC offsets these against the Maximum Amounts of Benefit available in order to understand precisely how much Universal Credit can be awarded in each assessment period.

This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard. It will provide a practical guide to improve the quality of case recording and how to evidence continuous personal development.

This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard.

This course is to prepare managers and advisers for the Northern Ireland Advice Quality Standard.

This is a Level 4 OCN NI Accredited course. This fully interactive, case law specific three day accredited course in Social Security Tribunal Representation will cover in detail: Playing to win - Understanding the importance of the initial application and assessment process and form filling when a case reaches hearing. Understanding the crucial role of legislation, guidance, case law and decision making guides in Social Security decision making. Understanding and using PIP, ESA and Universal Credit case law. Preparing the best case, research skills, gathering effective evidence and writing submissions. Social Security Tribunal Procedure and best practice. Making the case in person - Effective Tribunal Advocacy skills. The course will fully equip advisers with the knowledge and skills needed to successfully and professionally represent their clients at the First Tier Social Security Tribunal.

This three-day course will fully equip advisers with the knowledge and skills needed to successfully and professionally represent their clients at the first tier Social Security Tribunal.