Receptionist

Role Purpose:

To provide front of house reception cover, welcoming clients, providing information and ensuing they are dealt with professionally and efficiently.

Main duties and responsibilities include:

• To be the first point of contact and to welcome all clients & visitors.
• Maintain online electronic appointment diaries for ALL sites.
• Answer the telephone and refer calls and take messages.
• Provide administrative support to staff and volunteers.
• Record incoming and outgoing mail and distribute to relevant staff.
• Maintain confidentiality about clients and their contact with CAAND.
• Create, maintain and archive paper and electronic filing systems in accordance with the CAAND systems and procedures.
• Maintain stocks of stationery, leaflets and posters, and order from suppliers.
• Case record client contacts on Advice Pro.

Personal skills and qualities that a receptionist requires:

• Experience of working in a reception role.
• Friendliness and approachability.
• Ability to maintain and manage electronic diary systems.
• Excellent verbal communication skills including telephone skills.
• Good numeracy and literacy skills.
• Ability to access relevant signposting information including electronic and written materials.
• Ability to implement administrative policies and procedures in a busy work environment.
• Excellent IT skills, including Word, Excel, email and internet.
• Ability to work as part of a team.
• Awareness of the potential needs of, and demands placed on, vulnerable clients.
• Ability to manage time and prioritise workload.
• Willingness to attend relevant training and team meetings.