Key Worker- GROW Partnership Programme 22.5 - 37.5hrs per week

Job Purpose

Working as part of a team to provide a holistic support package to address the employability, health, social needs of customers. The Key Worker will report directly to the GROW Co-ordinator.

Core Duties and Responsibilities

• Carry out detailed assessments of need, identifying and addressing personal barriers to education, training and employment which are affecting individual participants
• Create, agree and implement an Action Plan outlining support to address issues, actions and timescales to achieve positive change
• Assist participants with career-mapping, job-search activities, CV planning, interview techniques- providing information, advice and guidance on learning, work and other relevant positive activities
• Actively manage a busy caseload of participants, in both a one-to-one and group basis, ensuring individual learning and employment needs are addressed and appropriate support is in place
• Identify and support participants to avail of internal workshops/accredited training
• Maintain contact with participants for 6 months after they exit the project, to ensure successful progression and sustainable positive change
• Be a reliable and professional advocate for participants, sourcing and engaging with suitable training providers and employers on their behalf and/or signposting to a range of universal groups, support services/organisations, as required
• Undertake ongoing evaluation of outcomes and impacts of specific interventions and overall impact in terms of progressing individuals
• Deliver/facilitate programmes/workshops based on identified needs of participants
• Basic guidance/signposting for self-employment (subject to participant needs/interests)
• Develop and maintain excellent working relationships with relevant statutory, community and voluntary organisations
• Maintain accurate records, ensuring the accuracy and completion of all administrative forms and ensuring that all progress towards training and employment is recorded, monitored and reviewed on an ongoing basis
• Ensure high levels of customer service are maintained through follow up contact with employers, clients and other stakeholders
• Demonstrate a commitment to the Safeguarding, reporting issues as they arise
• Develop and sustain effective working relationships within the GROW team, Network Personnel and other stakeholder groups e.g. attending team meetings, networking events, etc.
• Undertake CPD activities which enhance individual and organisational performance, maintaining/developing relevant skills to the highest professional standards
• Adhere to and uphold Network Personnel’s Code of Conduct, policies, procedures and values at all times.