Consumer Council for Northern Ireland

Consumer Council for Northern Ireland

Consumer Council for Northern Ireland
Floor 3, Seatem House,
Belfast
BT2 8EN
United Kingdom

We are the statutory consumer body for Northern Ireland. We provide advice and information, investigate and resolve complaints, and advocate on your behalf.

Our aim is to make the consumer voice heard and make it count. We have a statutory remit to promote and safeguard the interests of consumers in Northern Ireland and we have specific functions in relation to energy, water, transport, postal services and food.

Consumer Council for Northern Ireland's Content

News

Consumer Council for Northern Ireland

The Council Consumer has launched a new free online interactive budgeting tool to help households take control of their spending and identify areas where they can potentially save money.
News

Consumer Council for Northern Ireland

The Consumer Council has been shortlisted as a finalist in the UK Complaints Handling Awards 2020, which recognise and reward outstanding achievement in complaint handling across the UK.
News

Consumer Council for Northern Ireland

The Consumer Council has launched ParcelPal NI, a new one-stop shop to help consumers find their nearest local shop where they can send parcels and collect online shopping.
News

Consumer Council for Northern Ireland

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain.
News

Consumer Council for Northern Ireland

The Consumer Council welcomes the Competition and Markets Authority’s (CMA) announcement that Currrys is to adopt a range of measures to improve the sales process for extended warranties following feedback from mystery shops at 100 of its stores.
News

Consumer Council for Northern Ireland

Following the announcement on 5 November 2019 that Mothercare has appointed administrators, The Consumer Council is urging consumers with gift cards and vouchers to act immediately to avoid losing their money.
News

Consumer Council for Northern Ireland

Following today’s publication of Translink’s Passenger Charter standards performance results, The Consumer Council is happy to see that Northern Ireland consumers continue to show their satisfaction with Translink’s overall service.
News

Consumer Council for Northern Ireland

The Financial Conduct Authority (FCA) has alerted that consumers may experience significant delays in the resolution of PPI complaints. A significant increase in the volume of complaints received in the run-up to the August 2019 deadline has created a bac
News

Consumer Council for Northern Ireland

Chartered Institute of Public Finance & Accountancy (NI) announce winners
News

Consumer Council for Northern Ireland

Following a turbulent year for Northern Ireland travellers, The Consumer Council is helping passengers heading away during the mid-term break to prepare for a smooth, hassle-free journey with its Top Travel Tips.

More Information

Type of Organisation

Public Sector

Team

  • Consumer Council
  • Consumer Council