GEMS NI Ltd

Our Vision:

By 2020 everyone inNorthern Irelandwill have access to the labour market.

OurMission:

We challenge perceptions of employment and unemployment by providing high quality information, advice, and guidance and employment solutions to:

• People who experience labour market disadvantage

• Employers

• Policy makers and practitioners

Values

Our work is based on the following principles:

Customer Focus: we deliver customer-focused, high quality and impartial services, delivered by highly skilled and professional staff

Equality: we provide equality of opportunity for all who use our services

Partnership: we work in partnership with others in an approach of openness, transparency and putting the customer first, sharing best practice information and knowledge

Best Value: our services are value for money making effective use of all available resources

Learning & Innovation: we are committed to continuous improvement, developing innovative and creative products and services in response to current and emerging need

Competencies

• Influencing & marketing
• Innovation
• Information and knowledge management
• Governance
• Leadership &  Managing change
• Financial Sustainability
• Integrated Client Services across our core programmes
• Client Satisfaction
• Quality
• Our People
• New Product and Service Development
• Partnership/Collaborative Working
• European Programmes
• Policy Impact

Critical Success Factors