The Consumer Council advises Electric Ireland customers following second tariff increase in 2021

Raymond Gormley, Interim Head of Energy Policy at The Consumer Council, said: “This is very unwelcome news for all Electric Ireland customers especially considering it is the second increase in six months. This increase will adversely impact consumers who are already experiencing financial pressures on their household budgets.

“However, we are aware this increase is due to the continuing rise of wholesale energy costs. Any customers who are struggling to pay their bill should contact Electric Ireland without delay to discuss their available options.”

Raymond added: “The Consumer Council would encourage all consumers to shop around to ensure they are on the best energy deal. To support consumers in the switching process, our website has a free independent energy price comparison tool which empowers consumers to compare all electricity and gas tariffs across Northern Ireland in one place. In the last year over 72,000 consumers have used this tool to get the best deal. Electric Ireland has confirmed that any customers who choose to switch to another supplier before 1 August 2021 will not be charged.”  

The Consumer Council recognises that energy costs are one of the biggest household expenses. Their website has a number of free resources including Switch On: A Guide for Home Energy Users to help consumers be more energy efficient at home, get the best from their electricity or gas supply and save money.

Consumers can also get in touch with The Consumer Council for free independent advice by calling Freephone 0800 121 6022 or by emailing [email protected].