Shop Manager - Antrim

• Ensure a high standard of services to customers is maintained at all times.
• Balance til at end of day, banking and reconciliation duties.
• Actively support any fundraising promotions for EBM and implement any promotions for the shop.
• Maintain a high level of presentation both in shop windows and interior of the shop.
• Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop.
• Ensure high standard of  maximum stock availability through effective control of collections - generating and sourcing high quality stock, monitoring stock flow into the shop and achieving the optimum price point for all stock items
• Work alongside a team of volunteers to motivate and encourage them to bring new ideas to maximise sales potential.
• Ensure all Security and Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, volunteers, customers and company assets. 
• Plan and organise daily work load throughout the shop for volunteers and drivers to ensures efficient customer service and a profitable operation
• Ensures all EBM policies, shop standards and operating procedures are communicated effectively to shop staff and volunteers and maintained and followed through in a consistent manner
• Actively participates in two way communication sharing and exchanging relevant and appropriate information with colleagues. 
• Ensure stock areas are organised, uncluttered and promote safe working practices at all times.

Person specification

Essential Criteria

• Educated to GCSE level or equivalent
• Cash handling experience
• Good communication skills - ability to communicate well with customers, volunteers, manager, CEO and Board members.
• Ability to use initiative and take responsibility, prioritise work accordingly through excellent time management, planning and organising skills
• Excellent numeracy and literacy skills and an excellent telephone manner
• Proficient in the use of MS Office products with experience and knowledge of Excel, Word & Outlook
• Experience of working in a customer service environment and delivering a high level of excellent customer service
• Enthusiastic, self-motivated and committed to working to a high standard
• Passionate and committed to the aims and charitable objectives of East Belfast Mission
• Flexible and adaptable approach to work and ability to remain calm and work under pressure

Desirable Criteria

• Experience of working in a charity shop
• Working with a team of volunteers
• An understanding of the culture within charity shops

Please note this role includes regular Saturday working.

East Belfast Mission is an equal opportunities employer.

APPLICATION BY CV AND COVERING LETTER