Lifeline Helpline & Community Counsellor

The Lifeline service provides immediate crisis intervention, taking into account potential or existing mental health diagnoses. Lifeline Counsellors work across both the Helpline (providing 24/7 crisis support to callers from our main office in Belfast) and in the Community (providing a course of therapeutic intervention on a one to one basis). Callers to Lifeline self-refer or are referred by third parties including statutory and community services. 

Lifeline counsellors assess caller’s situation & risk, and promote protective factors and support networks. Lifeline aim to provide appropriate, tailored support to the individual via a needs-based approach. Counsellors must adhere to the BACP code of ethics and practice to the highest professional standard. Lifeline is a 24/7 service and as such staff are expected to work all shifts including evenings, nights and weekends.