Despatch Assistant

Key duties and responsibilities:  Major responsibilities of the post-holder will include the following:

1       To register and confirm passenger requests by ensuring all data is accurately recorded on the computerised booking system.

2       To transfer DATS members calls to the relevant Rural Transport operator.

3       To ensure that all passenger comments and complaints are recorded and passed on to the Despatch Manager on duty.

4       To assist in the training of other Despatch Assistants as and when required.

5       To provide an escort service on Disability Action’s vehicles as and when required.

6       To assist with general administration tasks as and when required; for example sending out membership application forms, mail, reception, typing, statistics, report writing, etc,

7       To work to agreed quality standards.

8       Undertaking any other duties as may be required from time to time by Disability Action in line with the status of the post.

NB: - The organisation reserves the right to vary these terms and conditions of employment at its discretion in circumstances where such variation is in the interests of improving the efficiency of the organisation's business.  The organisation also reserves the right to review, revise, amend or replace policies / procedures from time to time reflecting the changing needs of the business.