Constituency Casework & Research Officer

To carry out the function of providing constituency services and support for Mark H Durkan MLA - SDLP MLA for Foyle residents, businesses, communities and groups in the Foyle Constituency and appropriate stakeholders”

• Delivering effective management and processing of constituent casework for Mark H Durkan MLA.
• Working with constituents directly on individual cases, issues and constituency matters ensuring that casework is logged and dealt with sensitively and confidentially
• Responsibility for monitoring progress of cases, ensuring all identified actions are taken.
• Ensuring efficient data and file management to comply with GDPR and data management.
• Dealing with complex queries and complaints on Member’s behalf, including drafting letters for Member to sign.
• Maintaining up to date knowledge of relevant legislation, policy and developments locally relevant to the constituency
• Assisting MLA with preparation of questions and motions with the Policy and Research Officer
• To work with MLA and the staff team to identify opportunities to progress change for the benefit of constituents and a shared future in Northern Ireland.
• Building relationships and liaising with business, community and other groups in the constituency on behalf of Mark H Durkan MLA.
• Planning and organising events
• Maintaining and updating MLA social media and other communication channels to ensure the work of Mark H Durkan MLA is appropriately communicated to constituents and relevant stakeholders.
• Responding to correspondence and enquiries from constituents, lobbyists and community groups in conjunction with Mark H Durkan MLA's requirements.
• Attending surgeries and conferences as appropriate.
• Management and maintenance of office systems, processes and procedures in conjunction with the Constituency Office Co-ordinator.
• Assist, as required, Constituency Office Co-ordinator with planning and organising meetings, MLA’s diary management and provision of secretarial support as required.
• Attending work related training and networking meetings to develop skills.
• Other duties as required in support of the MLA carrying out their Assembly duties.