CASEWORK OFFICER – PART TIME, MICHELLE GUY MLA

For full Job Description and Personal Specification please see attached.

• To assist in the work of the Constituency Office by delivering effective casework as part of Michelle Guy MLA’s constituency services, and any other duties required to run the Constituency service.
• Log casework, monitor progress and take appropriate action
• Deal with enquiries sensitively and confidentially
• Review key themes emerging from casework to identify issues to be progressed either with statutory agencies or by legislative action
• Responsibility for efficient data and file management to comply with GDPR and data management
• Planning and organising meetings and provision of secretarial support as required
• Liaising with groups within the constituency and the general public on behalf of Michelle Guy MLA 
• Responding to correspondence and enquiries from constituents, media, lobbyists, businesses and community groups as required
• Dealing with complex queries and complaints on the Member’s behalf, including drafting letters for the Member to sign
• Attending surgeries and as appropriate
• Attending work related training and networking meetings to develop skills
• Other duties as required in support of the MLA carrying out their Assembly duties

Communications

• Publish updates to social media platforms to support and promote the work of Michelle Guy MLA
• Other communications related tasks as required