The Consumer Council achieves Customer Service Excellence Standard

John French, Chief Executive of The Consumer Council, said: “We are delighted to be awarded the Customer Service Excellence Standard. As we constantly encourage companies and organisations to provide high quality customer service, achieving this standard provides an independent validation that we are practising what we preach. Over the last year, we have undertaken 4,000 enquiries and complaints on behalf of consumers in Northern Ireland, and returned £279,000 back in redress.”

Paul Hindley, Assessor for Customer Service Excellence, said: “The Consumer Council for Northern Ireland has undergone a rigorous assessment in attaining the Customer Service Excellence Standard. The assessment included an in-depth examination of The Consumer Council's policies and practices, as well as discussions with its customers and staff. The overall impression was of an excellent organisation that has used the Standard to introduce new policies such as those relating to Benchmarking and Complaints. Customer comments were extremely positive especially regarding the assistance given to those who were disadvantaged. Several customers stated to the assessor that they felt that a weight had been lifted off their shoulders following the friendly and very professional assistance received from the staff.”

To find out more about your consumer rights, or if you have a consumer complaint, contact The Consumer Council on 0800 121 6022, visit www.consumercouncil.org.uk or email [email protected].