Benefits and Money Advice Service introduces a new Text Service for Serving and Ex-Service Personnel, their dependants and carers.

By texting advice trbl to: 66777 they will receive an automated response and the reassurance that a caseworker will contact them within 2 working days to advise them on their benefit and money matters.

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The Benefits and Money Advice Service is a partnership between The Royal British Legion, Citizens Advice and Citizens Advice Northern Ireland.

The Benefit and Money Advice Service has identified that serving, ex-service personnel and their dependants and carers are not claiming the benefits they are entitled to and many may be living in poverty even though there is help available to significantly improve their quality of life.

 In Northern Irelandwe have Benefits and Money Advice Caseworkers throughout the province with the expertise to advise this client group on benefit and money matters. 

Benefits and Money Advice Caseworkers seek to maximise their clients income, advising them about the benefits to which they are entitled to and aren’t aware that they can claim. They give comprehensive debt advice, negotiate with creditors, assist with appeals and help resolve other issues when they can. They are experienced with the situations that can arise for individuals and families with military connections, specifically they have access to a team specialising in claims for war pensions or through the Armed Forces Compensation Scheme.

 Caseworkers offer impartial support and discussions that are completely confidential.

 Clients can also contact the service by email and phone. Clients requiring additional support can arrange with the telephone adviser to see our bureau based advisers.

Helpline: 0845 266 6696

Email: [email protected]