Advice NI Training E-Flyer September 2015

Our courses include nationally and locally accredited qualifications as well as continued professional development (CPD) training.

See below the courses taking place throughout September 2015.

Any queries or information requests should be directed to:

E: training@adviceni.net
T: 028 9064 5919

Advice NI Training Brochure July – December 2015

Tailoring Advice: Strategies and Options for Dealing with Debt (S)

This generalist level course is designed for Advisers dealing with debt at all levels who want to provide a high quality, effective and measurable debt advice service.

About the Course:

The course provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes: case management, referrals and quality frameworks, including support and supervision. The course is accredited with OCNNI at Level 3.

Who Should Attend?

Wiseradviser courses are appropriate to anyone currently working with vulnerable clients facing financial difficulties.

Location/Time/Date:

The course will run on the 7th & 15th September 2015. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 4.30pm.

Understanding Banking Law (S)

Support your clients with their banking rights and entitlements by learning the essentials of banking law.

About the course:

This course will provide you with an understanding of banking regulations in the UK enabling you to assist your client/s with their banking rights and entitlements. Key topics include: the legislation and codes of practice governing banking and financial service provision; applying the protections offered by legislation and codes of practice governing banking law and how to challenge a decision and make a complaint about a bank or financial service provider. The course is accredited with OCNNI at Level 3.

Who should attend?

Wiseradviser courses are appropriate to anyone currently working with vulnerable clients facing financial difficulties.

Location/Time:

The course will take place on Monday 21st September 2015 and will be delivered at the Advice NI offices in Belfast. The courses run from 9.30am to 4.00pm (approximately).

It is worth 6 CPD hours.

Giving Effective Telephone Advice (G)

This training is aimed at advisers experienced in face-to-face advice, who want to develop skills in the delivery of advice via the telephone. 1 Day Course + E-learning Prerequisite

About the course:

This practical workshop, which will help you develop your telephone technique. Key topics covered are the differences between telephone and face-to-face delivery methods, communication skills, call control and development, dealing with difficult calls, call structure and adviser support. Learners must complete the on-line module ‘Giving Effective Advice by E-mail’ as a pre-requisite to this course.

Who should attend?

Wiseradviser courses are appropriate to anyone currently working with vulnerable clients facing financial difficulties.

Location/Time:

The course will take place on 30th September 2015 and will be delivered at the Advice NI offices in Belfast. The courses run from 9.30am to 4.00pm (approximately).

CPD:

This course is worth 6 CPD hours.

Booking Policy for all Wiseradviser courses

All attendees MUST book their place online at www.wiseradviser.org and NOT using the Advice NI booking form.

A notification e-mail will be sent once a booking request is received. Successful applicants will receive a confirmation e-mail advising them of their course place. Where possible reminder e-mails will be sent 2 months and again 2 weeks prior to the course. Should a place no longer be required it MUST be cancelled via the wiseradviser website (see cancellation policy).

Understanding Aging & Working with Older People

 “Helping you to serve the needs of an aging society and ensure your organisation is ready to embrace age equality”

By 2050, 45% of Northern Ireland’s population is expected to be over 50 years of age. We are getting older as a society and there has never been a better time to start considering how we can all improve our age awareness to better serve the needs of a growing client base or even to consider the importance of age awareness and a more positive stance on aging for our own staff.

Over the past 7 years we have been delivering our very popular two day “Age Awareness and Working with Older People” course and have passed on our Age Issues expertise to organisations like The Equality Commission, Engage with Age and The Commissioner for Older People Northern Ireland.

To reflect the changing needs of organisations seeking to improve their service delivery to older people we are now offering two half day workshops in Age Awareness.

Workshop 1: Understanding Aging and Working with Older People (Ref: AA1/SEPT/15)

About the Course:
This thought provoking, practical and engaging half day session will equip individuals with essential front line skills to help anyone working directly with older people.

• Examine Ageing, population changes and issues affecting older people.
• Challenge perceptions/stereotypes.
• Consider how to better communicate and work with older people.
• Be more Age Aware and understand common physiological change in aging.

This workshop will include a simulation to help you experience how with age our bodies can change and how sight, hearing and communication changes can impact on a person.

Who Should Attend?
The course is designed for anyone working with older people.

Location/Time/Date:
The course will run on the 10th September 2015 at Advice NI offices in Belfast from 9.30am to 1.00pm.

Fees: Advice NI Members £30/Voluntary & Community Sector £45/ Statutory and Private Sector £65.

CPD Hours: There are 3 CPD hours available for this course.

An Introduction to Personal Independence Payments 

A practical course detailing the criteria for the new personal care and mobility benefit for working age people

About the Course:
The Welfare Reform Act received Royal Assent at Westminster on the 8th of March 2012 and introduced significant reforms to the Social Security Benefit System including the abolition of Disability Living Allowance for working age people in favour of a new benefit known as a Personal Independence Payment.

This ½ day course will detail the two components of PIP, the basic conditions of entitlement, special rules and provide a full introduction as to how entitlement to PIP is assessed.

Who Should Attend?
The course is recommended for advisers and other colleagues who have baseline knowledge of the Welfare Benefits system particularly those who have previous awareness of Disability Living Allowance.

Location/Time/Date: The course will run on the 14th September 2015. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 1pm.

Fees: There is a charge of £30 to Advice NI Members, £45 to Voluntary and Community Sector organisations and £65 to Private and Statutory Sector organisations.

CPD Hours: There are 3 CPD hours available for this course.

Progression routes: This course is linked to our “Welfare Reform Training Programme” and can be studied with two other courses linked to welfare reform subject matter (see Welfare Reform Training Programme for further details).

Safer Lone Working for Frontline Staff (Ref: SLWFS/SEPT/15)

A practical, straight forward session to help keep you safe and well at work

STAYING SAFE AT WORK

About the Course:
Offering help to people in a work situation, often in difficult circumstances, doesn’t have to mean taking risks. Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well.

This practical, interactive and engaging workshop style training is designed to equip participants with thought provoking awareness raising tools and processes to improve their personal safety on the job, either on or off site.

Who Should Attend?
The course is designed for anyone working directly in a client facing role and whose job role often requires that they work alone, visit clients, or deal with clients on the telephone.

Location/Time/Date:
The course will run on the 24th September 2015. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 1.00pm.

Fees: There is a charge of £30 to Advice NI Members, £45 to Voluntary and Community Sector organisations and £65 to Private and Statutory Sector organisations.

CPD Hours: There are 3 CPD hours available for this course.

An Introduction to Universal Credit (Ref: UC/SEPT/2015)

A detailed view of the most important change to means tested benefits in a generation

About the Course:

Universal Credit will fundamentally change the current means-tested benefits and tax credit systems as we know it. This in depth 1 day course will explain the detailed rules of Universal Credit including the basic conditions of entitlement, financial conditions, benefit caps, under occupancy penalties and claimant conditionality. It will highlight in detail how Universal Credit entitlement is calculated for single people, lone parents, couples, those with dependent children, those who have limited capability for work, carers and those who need assistance with housing costs.

Learning Objectives: By the end of this course learners will be able to:

•  Identify which benefits Universal Credit replaces and which remain outside Universal Credit.
•  Understand how Universal Credit is calculated for different groups of people.
•  Be able to calculate Universal Credit Maximum amounts and the benefit cap.
•  Understand the complex conditions of entitlement to Universal Credit.

Who Should Attend?
The course is recommended for advisers and other colleagues who have a baseline knowledge of the Social Security Benefits system or those who have completed our “Overview of Welfare Reform” course.

Location/Time/Date: The course will run on the 28th September 2015. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 4.30pm.

Fees: There is a charge of £75 to Advice NI Members, £95 to Voluntary and Community Sector organisations and £125 to Private and Statutory Sector organisations.

CPD Hours: There are 6 CPD hours available for this course..

Progression routes: This course is linked to our “Welfare Reform Training Programme” and can be studied with two other courses linked to welfare reform subject matter (see Welfare Reform Training Programme for further details).

Booking

To request a course place, please complete the attached Training Booking Form and return to training@adviceni.net or for further information please contact our Training Team on 02890645919

Click here to see a full copy of our latest Training Brochure – Advice NI Training Brochure July – December 2015