Advice NI Training E-Flyer March 2016

Advice NI offers formal and non-formal training for those working in the advice sector, community & voluntary sector, local authorities, legal & financial institutions who wish to develop their skillset. Our courses include nationally and locally accredited qualifications as well as continued professional development (CPD) training.

Advice NI also offers in-house training and/or workshops at a time, date or location convenient to you. We can amend existing courses to meet your specific needs or fully develop courses based on your training requirements.

See below the courses taking place throughout March 2016

Any queries or information requests should be directed to:

E: training@adviceni.net
T: 028 9064 5919

Advice NI Training Brochure January – June 2016

An Overview of Welfare Reform and the Mitigations Package

Due to popular demand this additional date has been added, see details below:

Tuesday, 1 March 2016

9:30am to 1:00pm

This half day training course provides participants with a dynamic overview of the changes initiated by welfare reform and the mitigations tabled by the Welfare Reform Mitigations Working Group (January 2016). It covers reforms to benefits for children, working age and older people, including means tested benefits, non-means tested benefits, child tax credits and working tax credits, disability benefits including PIP, ESA and Housing Benefit. It also outlines the different elements of Universal Credit and how they might apply to single people, families, people with disabilities and housing costs. Participants will receive comprehensive materials including a detailed summary of what the suggested mitigations packages will be.

Who Should Attend: 

The course is designed for advisers, policy workers, those involved in lobbying and campaigning, community champions interested in advice work, and those working in the area to update and refresh their knowledge in this ever changing subject matter. The course is designed for advisers, policy workers, those involved in lobbying and campaigning, community champions interested in advice work, and those working in the area to update and refresh their knowledge in this ever changing subject matter.

Location & Time:

This course will be delivered at the Advice NI, 1 Rushfield Ave Belfast BT7 3FP and will run from 9.30am – 1.00pm (approximately)

Fees: 

There is a charge of £30 to Advice NI Members, £45 to Voluntary and Community Sector organisations and £65 to Private and Statutory Sector organisations.

CPD Hours: 

There are 3 CPD hours available for this course.

Education/Professional Framework: 

This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Understanding the Importance of Legislation and Procedures’ (Unit 30). It is also linked to the National Occupational Standards for Legal Advisers including ‘IB19 – First Line Welfare Rights and Legal Advice’.

Effectively Challenging Utility Debt (S)

Monday, 7 March 2016

9:30am to 4:30pm

This skilled level course will enable you to advise your client on their rights and responsibilities under the relevant utilities legislation including gas, electricity and telecommunications. The course enables trainees to negotiate with Creditors using the Codes of Practice to which those Creditors subscribe. It will also examine water reform. This course is accredited with OCNNI at Level 3.

Who Should Attend: 

Wiseradviser courses are appropriate to anyone currently working with vulnerable clients facing financial difficulties.

Location & Time:

This course will be delivered at the Advice NI, 1 Rushfield Ave Belfast BT7 3FP and will run from 9.30am – 4.00pm (approximately)

Fees: 

All Wiseradviser courses are FREE to members of the following MAT partner agencies: • Advice NI • Citizens Advice NI • Step Change • Institute of Money Advisers (IMA) However, for accredited courses a £55 charge is applied for those seeking OCNNI accreditation (Note: this is £80 for the Insolvency course, which has 4 modules). Accreditation is currently optional for accredited courses but the paperwork must be completed for MAS accreditation.

CPD Hours: 

It is worth 6 CPD hours.

Education/Professional Framework: 

As explained above Wiseradviser training can enable participants to demonstrate that they meet the requirements of the Money Advice Service quality framework for individuals. This framework is mapped against a variety of NOS, so by achieving the relevant training advisers can demonstrate that they meet the NOS associated with that activity set (see pathway on page 21). The Advice Work activity set, for example, covers 9 NOS including ‘First Line Money and Debt Legal Advice/ Casework’ and ‘Provide and Receive Referrals on Behalf of Clients’. The courses link to a range of NOS beyond those covered by the MAS quality mark, including ‘Providing First Line Consumer Legal Advice/Casework’, ‘First line Housing Legal Advice/Casework’, ‘First Line Mental Health Legal Advice/Casework’. The Wiseradviser courses can be used as evidence towards a range of units in the Advice and Guidance and Legal Advice qualifications. This includes ‘Negotiate on Behalf of Clients (Unit 11), ‘Support Clients to Make Use of Advice and Guidance Services’ (Unit 2), and ‘Present Cases for Clients in Formal Proceedings’.

Accreditation: 

There are three levels to Wiseradviser training – Generalist Level (G) (provides basic principles of money advice), Skilled Level (S) (develops skills and knowledge of generalist money advisers), and Specialist Level (SP) (helps advisers deal with more complex cases). Most Wiseradviser courses are accredited with OCNNI at Level 3 or 4 and we will apply for the Skillsmark endorsement within the coming year. See individual courses for further details. Learners must meet pre-entry requirements for skilled and specialist Wiseradviser courses. These can be found at http://www.wiseradviser.org

Additional Information: 

All attendees MUST book their place online at www.wiseradviser.org and NOT using the Advice NI booking form. A notification e-mail will be sent once a booking request is received. Successful applicants will receive a confirmation e-mail advising them of their course place. Where possible reminder e-mails will be sent 2 months and again 2 weeks prior to the course. Should a place no longer be required it MUST be cancelled via the wiseradviser website (see cancellation policy). To book a place on a Wiseradviser course participants must be registered on the Wiseradviser website at www.wiseradviser.org Instructions on how to use this site, including how to book onto courses, are available once you are registered and logged in. If you have any difficulties registering, contact: wiseradviser@adviceni.net

Understanding Ageing & Working with Older People

Wednesday, 9 March 2016

9:30am to 1:00pm

This thought provoking, practical and engaging half day session will equip individuals with essential front line skills to help anyone working directly with older people. Examine Ageing, population changes and issues affecting older people. Challenge perceptions/stereotypes. Consider how to better communicate and work with older people. Be more Age Aware and understand common physiological change in aging. This workshop will include a simulation to help you experience how with age our bodies can change and how sight, hearing and communication changes can impact on a person.

Who Should Attend: 

The course is designed for anyone working with older people.

Location & Time:

This course will be delivered at the Advice NI, 1 Rushfield Ave Belfast BT7 3FP and will run from 9.30am – 1.00pm (approximately)

Fees: 

Advice NI Members £30/Voluntary & Community Sector £45/ Statutory and Private Sector £65.

CPD Hours: 

There are 3 CPD hours available for this course.

Education/Professional Framework: 

This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Establish Communications with Clients’ (Unit 1). It is also linked to the National Occupational Standards for Legal Advisers including ‘IB4 – First Line Discrimination Legal Advice’.

It has definitely made us think about how we approach some patients and I noticed a number of staff changing how they communicate already. (GP)

Overview of Consumer Law

Thursday, 10 March 2016 -

9:30am to 4:00pm

This practical and interactive course will provide participants with the knowledge and skills to identify and apply statutory consumer rights and responsibilities. It will provide an overview of relevant consumer legislation, including recent legislation in consumer law introduced in 2015. Participants will be able to identify when consumer rights have been breached, understand options available to clients for redress, and know when and where to refer/signpost clients where appropriate.

Who Should Attend: 

This course is aimed at anyone wishing to develop or improve their knowledge of consumer law. It is useful for all frontline advisers as well as others whose role involves working with consumer law.

Fees: 

There is a charge of £75 to Advice NI Members, £95 to Voluntary and Community Sector organisations and £125 to Private and Statutory Sector organisations.

CPD Hours: 

6

Education/Professional Framework: 

This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s including ‘Understand the Importance of Legislation’. It is also linked to the National Occupational Standards for Legal Advisers including ‘Providing Initial Legal Advice in Consumer Law’.

Location & Time:

This course will be delivered at the Advice NI, 1 Rushfield Ave Belfast BT7 3FP and will run from 9.30am – 4.00pm (approximately)

CPD Hours: 

It is worth 6 CPD hours.

Education/Professional Framework: 

As explained above Wiseradviser training can enable participants to demonstrate that they meet the requirements of the Money Advice Service quality framework for individuals. This framework is mapped against a variety of NOS, so by achieving the relevant training advisers can demonstrate that they meet the NOS associated with that activity set (see pathway on page 21). The Advice Work activity set, for example, covers 9 NOS including ‘First Line Money and Debt Legal Advice/ Casework’ and ‘Provide and Receive Referrals on Behalf of Clients’. The courses link to a range of NOS beyond those covered by the MAS quality mark, including ‘Providing First Line Consumer Legal Advice/Casework’, ‘First line Housing Legal Advice/Casework’, ‘First Line Mental Health Legal Advice/Casework’. The Wiseradviser courses can be used as evidence towards a range of units in the Advice and Guidance and Legal Advice qualifications. This includes ‘Negotiate on Behalf of Clients (Unit 11), ‘Support Clients to Make Use of Advice and Guidance Services’ (Unit 2), and ‘Present Cases for Clients in Formal Proceedings’.

Accreditation: 

There are three levels to Wiseradviser training – Generalist Level (G) (provides basic principles of money advice), Skilled Level (S) (develops skills and knowledge of generalist money advisers), and Specialist Level (SP) (helps advisers deal with more complex cases). Most Wiseradviser courses are accredited with OCNNI at Level 3 or 4 and we will apply for the Skillsmark endorsement within the coming year. See individual courses for further details. Learners must meet pre-entry requirements for skilled and specialist Wiseradviser courses. These can be found at http://www.wiseradviser.org

Additional Information: 

All attendees MUST book their place online at www.wiseradviser.org and NOT using the Advice NI booking form. A notification e-mail will be sent once a booking request is received. Successful applicants will receive a confirmation e-mail advising them of their course place. Where possible reminder e-mails will be sent 2 months and again 2 weeks prior to the course. Should a place no longer be required it MUST be cancelled via the wiseradviser website (see cancellation policy). To book a place on a Wiseradviser course participants must be registered on the Wiseradviser website at www.wiseradviser.org Instructions on how to use this site, including how to book onto courses, are available once you are registered and logged in. If you have any difficulties registering, contact: wiseradviser@adviceni.net

Safer Lone Working for Frontline Staff

Tuesday, 15 March 2016

9:30am to 1:00pm

Offering help to people in a work situation, often in difficult circumstances, doesn't have to mean taking risks. Feeling safe and well doesn't just extend to face-to-face work with clients, it includes telephone interactions with them as well. This practical, interactive and engaging workshop style training is designed to equip participants with thought provoking awareness raising tools and processes to improve their personal safety on the job, either on or off site.

Who Should Attend: 

The course is designed for anyone working directly in a client facing role and whose job role often requires that they work alone, visit clients, or deal with clients on the telephone.

Location & Time:

This course will be delivered at the Advice NI, 1 Rushfield Ave Belfast BT7 3FP and will run from 9.30am – 1.00pm (approximately)

Fees: 

There is a charge of £30 to Advice Ni members, £45 to Voluntary & Community sector organisations and £65 to private & Statutory organisations

CPD Hours: 

There are 3 CPD hours available for this course

Education/Professional Framework: 

This course can be used as evidence towards a range of units in our Advice & Guidance NVQ's and Legal Advice qualifications including Develop and Manage Interviews with Clients. It is also linked to the National Occupational Standards for Legal Advisers including SFJ GC9: Contribute to the prevention and management of inappropriate behaviour.

Individual Voluntary Arrangements: The Essential Guide (S)

Wednesday, 16 March 2016

9:30am to 1:00pm

This skilled level course will provide you with the ability to identify when an Individual Voluntary Arrangement (IVA) is appropriate. It will explain the IVA procedures and enable you to make appropriate referrals to Insolvency Practitioners. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3. It is a core course for those seeking MAS accreditation at Advice Work or above

Who Should Attend: 

Wiseradviser courses are appropriate to anyone currently working with vulnerable clients facing financial difficulties.

Location & Time:

This course will be delivered at the Advice NI, 1 Rushfield Ave Belfast BT7 3FP and will run from 9.30am – 4.00pm (approximately)

Fees: 

All Wiseradviser courses are FREE to members of the following MAT partner agencies: • Advice NI • Citizens Advice NI • Step Change • Institute of Money Advisers (IMA) However, for accredited courses a £55 charge is applied for those seeking OCNNI accreditation (Note: this is £80 for the Insolvency course, which has 4 modules). Accreditation is currently optional for accredited courses but the paperwork must be completed for MAS accreditation.

CPD Hours: 

This course is worth 3 CPD hours.

Education/Professional Framework: 

Wiseradviser training can enable participants to demonstrate that they meet the requirements of the Money Advice Service quality framework for individuals. This framework is mapped against a variety of NOS, so by achieving the relevant training advisers can demonstrate that they meet the NOS associated with that activity set (see pathway on page 21). The Advice Work activity set, for example, covers 9 NOS including ‘First Line Money and Debt Legal Advice/ Casework’ and ‘Provide and Receive Referrals on Behalf of Clients’. The courses link to a range of NOS beyond those covered by the MAS quality mark, including ‘Providing First Line Consumer Legal Advice/Casework’, ‘First line Housing Legal Advice/Casework’, ‘First Line Mental Health Legal Advice/Casework’. The Wiseradviser courses can be used as evidence towards a range of units in the Advice and Guidance and Legal Advice qualifications. This includes ‘Negotiate on Behalf of Clients (Unit 11), ‘Support Clients to Make Use of Advice and Guidance Services’ (Unit 2), and ‘Present Cases for Clients in Formal Proceedings’.

Accreditation: 

There are three levels to Wiseradviser training – Generalist Level (G) (provides basic principles of money advice), Skilled Level (S) (develops skills and knowledge of generalist money advisers), and Specialist Level (SP) (helps advisers deal with more complex cases). Most Wiseradviser courses are accredited with OCNNI at Level 3 or 4 and we will apply for the Skillsmark endorsement within the coming year. See individual courses for further details. Learners must meet pre-entry requirements for skilled and specialist Wiseradviser courses. These can be found at www.wiseradviser.org

Additional Information: 

All attendees MUST book their place online at www.wiseradviser.org and NOT using the Advice NI booking form. A notification e-mail will be sent once a booking request is received. Successful applicants will receive a confirmation e-mail advising them of their course place. Where possible reminder e-mails will be sent 2 months and again 2 weeks prior to the course. Should a place no longer be required it MUST be cancelled via the wiseradviser website (see cancellation policy). To book a place on a Wiseradviser course participants must be registered on the Wiseradviser website at www.wiseradviser.org Instructions on how to use this site, including how to book onto courses, are available once you are registered and logged in. If you have any difficulties registering, contact: wiseradviser@adviceni.net

How to Book

To request a course place, please click on the link and complete the Training Booking Form and return to training@adviceni.net or for further information please contact our Training Team on 02890645919. 

Click on our link to see a copy of our latest training brochure Advice NI Training Brochure January – June 2016