Whitepark Bay Hostel Assistants & Housekeeping Assistants

1 x Hostel Assistant – 24 hours per week (2:30 pm – 11 pm) including midweek & weekends 
1 x Hostel Assistant – 27 hours per week (10.30 pm – 8 am) including midweek & weekends
2 x Hostel Assistants – 18 hours per week (10.30 pm – 8 am) including midweek & weekends 
2 x Housekeeping Assistants – 16 Hours per week (10:15 am – 2.30 pm) midweek & weekends

• Salary: £12 Per hour.
• Contract: Two-year fixed contract with a possible permanent contract pending review.
• Paid annual leave pro rata and 10 statutory bank holidays.
• Reporting to the Hostel Manager / Assistant Manager

The Key tasks of these roles include:

• Welcoming guests and checking their details against their bookings, taking messages, and delivering them.
• Allocating guest's rooms and provision of keys.
• Perform cleaning duties in all guest areas, rooms and back of house.
• Consistently offers professional, friendly, and engaging service.
• Respond timely to guests’ special requests for miscellaneous items
• Operation of HINI’s computerised booking system, working with booking.com and hostelworld.com.
• Completing administrative tasks including recording post/mail, filing and photocopying, and maintaining administrative records including health and safety reports.
• Responding to requests for help and information from customers.
• Preparing room bills and ensuring prompt payments for customers.
• Checking guests out, taking payments and returning deposits to customers.
• Working directly with the Fire Marshall on site, including all tasks associated with Health C Safety.
• Assists other departments when needed to ensure optimum service to guests.
• Comply with all HINI policies, procedures, and guidelines.
• Perform any other reasonable duties and tasks assigned by management

Application Forms, Application Packs and Equal Opportunities Forms are also available from our website

https://www.hini.org.uk/category/careers/