We're Hiring - Services Advisers (Money & Debt – personal and business debt)

About Us

Advice NI are a registered charity that provides a range of free, independent advice services to the public including benefits, personal and business debt advice, EU settlement scheme and other HMRC services.

We also support 65 member organisations across Northern Ireland in the delivery of high-quality advice services by working with them to enhance their standards and service delivery.

We act as a voice for the independent advice sector, offer a range of award-winning training schemes and campaign to improve the lives of people in Northern Ireland.

We are now looking for three Services Advisers to join our team. – we will consider full-time and part-time posts.

The Benefits

- Salary of £24,702 - £30,825 per annum, depending on experience (pro rata for part-time)
- Generous annual leave entitlement
- Employee Assistance Programme
- BUPA (cash plan scheme)
- Hybrid Working
- Advice NI Social Committee event
- Employer pension contribution
- Access to Advice NI training
- Annual training budget entitlement

We’re looking for individuals with all levels of skill and experience to join our team and make a positive impact on those struggling with personal and business debt.

We’d love to hear from you, whether you are just starting out on your advisory career journey or you are a seasoned professional ready for a new challenge.

We’ll enable you to make a positive difference and empower those struggling with financial hardships to take back control.

What’s more, you’ll receive a fantastic array of benefits, including lifestyle perks, generous holiday allowances, wellbeing schemes and a dedicated budget for your continued training and development!

So, if you are looking for that career-defining role or an entry-level position where you can make a real and positive impact, apply today and start making a difference.

The Role

As a Services Adviser, you will provide our clients with clear and user-friendly advice.

You will undergo a training programme to provide personal and business debt advice via multiple channels including telephony, digital and face to face.

You will ensure compliance at all times with legislation, procedures and confidentiality requirements, requesting clients’ feedback to improve our services.

Please note, some of the roles available require occasional travel across NI.

About You

To be considered as a Services Adviser, you do not need to have worked in this type of role previously, all we ask is that you have the following:

- The ability to work with numbers
- The ability to prioritise your workload
- The ability to work on your own initiative and within a team
- Excellent verbal and written communication skills
- Strong IT skills
- The willingness to learn and develop
- A full, valid driving licence and access to a vehicle or access to alternative transport

We are also interested in more experienced individuals with the following:

- Face-to-face and/or telephony  money and debt advice experience (or equivalent ) in a customer service setting
- Evidence of the ability to understand complex information and legislation
- Case recording skills
- Have completed WiserAdviser generalist courses,  introductory courses within the Citizens Advice adviser training programme or equivalent training

Advice NI are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to step into a rewarding role where you can make a positive impact as a Services Adviser, please apply by sending your CV to recruitment@adviceni.net