Welfare Rights Adviser

Main Duties and Responsibilities :

1. To advise members of the public in relation to welfare benefits, PIP DLA Universal Credits and related matters by face-to-face appointment at the Resource Centre, by telephone and by e-mail.

2. To record in a timely manner all details of meetings and discussions using the AdvicePro recording system

3. To maintain the absolute confidentiality of client details including paper and computer records of discussions

4. To keep up-to-date with changes to social security benefits

5. To attend training as necessary

6. To adhere to standards of service and other requirements set by Derry City & Strabane District Council and other funders

7. To adhere to Health & Safety and other relevant policies

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. The Resource Centre Derry may assign reasonably related additional duties to individual employees consistent with policy and agreements