Volunteer Coordinator Full-Time

Title:                           Volunteer Coordinator Full-Time

Responsible To:         Head of Service

Location:                    2nd Floor Albany House, 73-75 Great Victoria Street, Belfast, BT2 7AF

Hours of Work:        35 hours per week 09:00am to 17:00pm with a 1hour unpaid lunch break. 

Duration:                   Permanent

Salary:                        £26,877.00 FTE Per annum  

Purpose:

The post-holder is responsible for the effective development and delivery of the Community Service for adults and children and young people, within a designated geographical area, through the management and coordination of volunteers.  The post-holder will provide direct service to adults and children and young people where matters are complex and / or advocacy services are required.

Qualifications/Experience:

•       Achieved “A” level standard or above with a minimum 2 years’ experience of providing support to vulnerable service users including children and young people

OR

•     A Minimum of 5 years’ experience of providing support to vulnerable service users including children and young people

Skills and Experience:

Essential Criteria:

• Experience of dealing with challenging behaviours, complex situations and the ability to handle complaints including identifying needs and risks to children and young people
• Demonstrable experience of providing appropriate intervention and support to children and young people who have experienced distress
• Demonstrable experience of advocating on behalf of vulnerable service users to third party organisations including the understanding of children’s rights, safeguarding issues, legislation and best practice
• Demonstrable experience of effective engagement, communication and support of children and young people
• At least two years’ experience of coordinating, managing & supervising staff or volunteers assertively to ensure effective team working
• Experience of working with organisational information systems and applications
• Experience of collating, analysing and interpreting data relating to service delivery & outcomes
• Excellent organisational skills and the ability to prioritise & manage a busy workload (which will include direct support, supervision & management of volunteers and joint work with agencies)
• Demonstrable experience to effectively manage a caseload and to carry out the co-ordination role
• The post holder must be proficient in the use of Microsoft Office packages

Desirable Criteria:

• Experience of working in the Northern Ireland Criminal Justice sector would be advantageous
• A relevant youth worker qualification or equivalent
• Experience of operation in a Volunteering organisation would be advantageous
• Previous experience as a Volunteer would be advantageous

Additional requirements:

•       The post holder will be required to demonstrate the ability to meet the mobility requirements of the post. Victim Support NI is aware that some persons with disabilities may not be able to hold a driving license.  If this is the case, please demonstrate how you can fulfil the mobility requirements for the post for which you are applying.