Triage Adviser at Community Advice Causeway

What We Offer: 
 ✔ A rewarding role where you make a direct impact on people’s lives. 
 ✔ Comprehensive training and ongoing professional development. 
 ✔ A fast-paced and supportive team environment. 
 ✔ Competitive salary and opportunities for career growth. 

What We’re Looking For: 
 ✔ Someone with a good standard of education and a willingness to undertake further professional development training. 
 ✔ Someone with strong customer service and telephone skills who can handle a large volume of calls. 
 ✔ A calm and professional communicator who can support clients in crisis or hardship. 
 ✔ A problem-solver who can assess client needs and offer the right guidance. 
 ✔ Someone comfortable working with IT systems and maintaining accurate records. 
 ✔ A self-motivated and hardworking team player who thrives under pressure. 
 ✔ Someone with an understanding of the problems people face in our community, such as poverty, unemployment, and financial hardship. 

No previous experience in independent advice services?  If you have the right skills and enthusiasm for making a difference in our community, we will provide full training. 

Key Responsibilities: 

• Handle a high volume of calls on our busy telephone reception, providing excellent customer service to all clients. 

• Conduct initial assessments of client queries, prioritizing urgent cases. 

• Provide accurate information and advice on available services. 

• Refer clients to the appropriate advisers, services, or external agencies based on their needs. 

• Work efficiently under pressure, ensuring all clients are supported in a professional, empathetic, and timely manner. 

• Maintain accurate client records and update internal systems. 

• Show self-motivation and a hardworking attitude, ensuring all clients receive the best possible service. 

How to Apply: 

To apply, please submit your application form detailing how you meet the requirements of the role, and Equal Opportunities Monitoring Form,  to manager@advicecauseway.com by 12 noon on Tuesday 8th April. 

For more information, contact us at manager@advicecauseway.com 

Join us and make a difference in your community!