Supporter Care Administrator, 6 month fixed term contract

Concern Worldwide

Concern Worldwide is an international humanitarian organisation specialising in tackling hunger with the most vulnerable people in the world’s poorest places. Working in partnership with local organisations and communities, we combine our expertise with local knowledge to help people develop their own lasting solutions. Our work to fight hunger and poverty around the world falls under five key programme areas: food, income and markets, health, education, HIV and Aids, and emergencies. Last year, we helped almost 24 million people in 26 of the world’s poorest countries.

You can read more about our work at: www.concern.org.uk

Supporter Care

In 2017, Concern Worldwide (UK) raised approximately £6.5 million in voluntary donations from supporters across the UK. The Supporter Care team, led by the Supporter Care Manager, plays a vital role in maximising fundraising income by providing excellent standard of supporter care across the UK.

The Supporter Care team is responsible for managing all aspects of voluntary income, including processing, banking, data entry, acknowledging and reconciling all fundraising income. An essential aspect of our voluntary income is regular support by Direct Debit – providing approximately 50% of our voluntary income. This regular income is essential in enabling Concern to plan for future programme development and respond rapidly to emergencies. The Supporter Care team manages all aspects of Direct Debit giving, including setting up new Direct Debits, collecting all UK Direct Debits on a monthly basis and amending Direct Debits as required by supporters.

Supporter Care Administrator

The Supporter Care Administrator works within the team to ensure an excellent standard of care is provided to all supporters. This includes data entry, administrative tasks and telephone service, in order to meet and exceed service level agreements with Concern Worldwide.

This is an exciting time to join Concern Worldwide (UK) as we seek to further improve our delivery of excellent supporter care in order to raise essential funds for our work overseas.

For more details on this role, please see the attached application pack.

Please note CV's will not be accepted - application forms only