Support Officer, Connect 24

Hours:            37 hours per week, with flexible working hours subject to business needs

Location:        Radius Housing, Connect 24, 3-7 Redburn Square, Holywood, BT19 9HZ

Salary:            £24,790 (SP5) to £25,992 (SP8)

Closing Date: 8th April 2025

Do you want to make a difference to people’s lives?

Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently throughout Ireland with timely access to 24/7 support whenever required.

We support anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.

Our service model is client centred. At its simplest, this is the provision of an alarm unit and a pendant to enable clients to easily call for help. Additional sensors, connected to the alarm unit, are provided, and installed where requested to automatically alert potential incidents.  The key benefit is reassurance and peace of mind to both the individual client and their support network of both informal and formal carers. 

Due to the increased demand for our services, we are looking to expand our installation and service team, based in Holywood, County Down.

What is the role like?

As a Support Officer, you will be responsible for configuring and installing a range of care technologies to support people to continue to live independently at home and maintain health and well-being.  The role will involve configuring technology solutions at our base in Holywood, and arranging for delivery by courier or visiting people in their own homes to install the solutions and demonstrate the how the service works by placing test calls.

The Support Officer is the key point of contact for clients and family in initially setting up and demonstrating the technology and thereafter responding to and resolving any potential faults or issues by telephone call or a service visit.

What do you need to apply?

The role of a Support Officer requires excellent communication skills to engage with clients and families. The successful candidate will demonstrate empathy and understanding, and offer a clear explanation and instruction and guidance on how the technology works.

There is also a requirement for IT literacy and attention to detail in configuring and programming technology solutions.

On the application form, candidates are asked to detail how they meet the following essential criteria:

1. Minimum of 1 year’s practical experience of front-line customer service
2. Ability to communicate effectively with individuals, demonstrating a sensitive and empathetic approach to individual circumstances
3. IT literate with experience in the use of Microsoft Office packages including Excel
4. A current full driving licence and access to a suitable form of transport*

(*where an applicant indicates that a disability prohibits them from driving, this criterion will be waived at the shortlisting stage.  In such circumstances, consideration will be given in any subsequent offer of appointment to suitable alternative arrangements that the candidate may be able to put in place that would enable them to meet the travel requirements for the post).

If shortlisted for interview, applicants will be asked to provide examples of how they have the key competencies to be successful in the role.

How do I find out more about Radius Connect24?

Visit www.radiusconnect24.com 

Or call Barbara Taylor for an informal chat on 07966658394

To apply for the role:

To access the full job description and selection criteria, find further information on our range of employee benefits and to apply online visit www.radiushousing.org/careers.

Radius reserves the right to enhance criteria to facilitate shortlisting.

Association wide waiting lists may be compiled for future same or similar permanent / fixed term vacancies which may arise. 

Radius is an Equal Opportunities Employer.