Sessional Helpline Operator

& Sexual Abuse Helpline ensuring the efficient and effective operation of the service.

As a Helpline Operator you will ensure that Nexus deliver and facilitate the best possible service to our clients through the consistent and professional implementation of Nexus policies and Procedures.

The primary responsibility of this role is to receive and handle calls during overnight hours, offering empathetic assistance, guidance, and signposting to appropriate support agencies.

The successful candidate will be committed to maintaining confidentiality, handling calls sensitively, and adhering to data protection and safeguarding requirements at all times.

Click here to view the full Job Description and details on how to apply: https://nexusni.org/sessional-helpline-operator-feb-25/