Services Team Leader, Women’s Pathway

Full time, 35 hours. Fixed Term Contract until 31st March 2027

Salary: UK Pay: £34,850, London and Surrounding Counties: £37,916

Home-based, with some national travel and occasional attendance at the London office (approx. once per quarter)

Closing date for applications: Sunday 22nd September 2024

Interviews will take place online via video conference – week commencing 30th September 2024

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The Role

This role will assist the day-to-day delivery of a support service across the UK, including regular line management and case management supervision of Outreach and Engagement Practitioners and Womens Services Officers. Alongside, service delivery, the post-holder will develop innovative ways to listen to and support women experiencing gambling harm. You will incorporate the opinions of women with lived experience of gambling harm into the current and any new service design and delivery to ensure the support is responsive to the diverse needs of women.

The Women’s Pathway also delivers awareness raising training for professionals and digital support tools and resources for both women and professionals across the UK. The Services Team Leader will work collaboratively with the training provision to develop innovate digital support content ensuring a joined-up offer to women and professionals.   

About You

As the successful candidate, you will provide leadership to the Women’s Pathway on delivering safe, effective and women focused gambling harm support. As Services Team Leader, you will have demonstrable experience of case management and case management supervision for clients with varying needs who are seeking a change in behaviour to overcome harm caused. You will be confident in identifying and recommending opportunities for continuous service improvement and expanding the reach and impact of the service.

Key Responsibilities

• Assist Programme Manager in planning the set up and launch of the support service in Northern Ireland.
• Line management and case supervision for Outreach and Engagement Practitioner and Women’s Services Officers (x2).
• Coordinate the development of new and innovative digital and in-person support for women.
• Develop relationships with organisations, services, and key stakeholders across diverse sectors throughout the UK.
• Support organisational leaders to create new processes for supporting women experiencing gambling harm.
• Adhere to the key targets and quality expectations for service delivery set out in the GamCare Model of Care.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
• A generous Pension Scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee Assistance Programme – 24-hour support

This post is subject to a DBS/PVG/AccessNI check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.