Service Assistant

Service Assistant

Location: Pennybridge Industrial Estate, Ballymena, Antrim BT42 3HB

Hours: 20 per week

Salary: £21,840 per annum based on 35 hours per week (£12,480 per annum for 20 hours per week)

Contract Type: Permanent

Are you enthusiastic and people-focussed and would love to play a vital role in helping vulnerable people?

As a Service Assistant, you will provide operational and administrative support within our Mobility Aids Service. The team arrange loans of wheelchairs to people within the Northern Health and Social Care Trust area. The work you will do will have such a positive impact on the lives of the people we help!

What does the role of Service Assistant involve?

• Providing clerical and operational assistance. This may include dealing with face to face queries and calls, processing invoices, and working across different systems.
• Working alongside our existing volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online.
• Ensuring that the delivery service, stock control and other administrative systems meet the needs of the service and maintain smooth and efficient operations. 

What does it take to be a successful Service Assistant?

• You have sound working knowledge of Microsoft Office and have the confidence and ability to learn new software and databases.
• You have excellent communication and customer service skills and you are at ease handling financial transactions.
• You are confident dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.
• You have great organisational skills and can prioritise tasks and manage your workload in a busy environment.

The closing date for your application is Monday 8th July 2024.

In return for your commitment and expertise, what can you expect?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.
   

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis