RNID Near You Coordinator - Southern Health & Social Care Trust

About RNID

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.

Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

Join our team

At RNID we have big, ambitious plans to make real impact for our communities. To do that, we need the right people in our team.

We are a remote working organisation, with colleagues based across the UK.

We come together in person three times a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. Working in this way, we bring together the best of digital and in-person working in a modern, progressive organisation. We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one.

Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious and passionate in everything we do.

Does that sound like a good fit? If so, we can’t wait to hear from you…

As a Co-ordinator for our RNID Near You, Hearing Aid Support Service in the SHSCT, you will focus and lead on developing and delivering the community service across the area:

Initiate and promote the Hearing Aid User Support Service in order to reach and engage with people who are deaf and hard of hearing.

The target group for this Hearing Aid Support service is adults ordinarily resident in the Southern Health and Social Care Trust who have been issued with an NHS hearing aid(s) but who are struggling with the usage or management of the hearing aid(s); and possibly have stopped using their hearing aid(s) altogether.

You will recruit, train and support volunteers to deliver our ‘Hearing Aid Support Service’ throughout the Southern Health & Social Care Trust in conjunction with the Sensory Support Teams, Audiology, RNID Service Manager and other Hearing Aid Support Service staff.

We are looking to appoint a motivated person with a keen interest in supporting people with their hearing loss. While you will be home based, there will be regular travel to venues where we will provide drop-in sessions in community settings.

What you will be doing 

You will: 

• Work in partnership with the Strategic Planning and Performance Group (SPPG) of the Department of Health to develop hearing aid user support services within the Trust.
• Ensure delivery of the hearing aid user support service activities through use of volunteers in community, care homes and hospital settings.
• Work with the Service Manager to plan activities, meet project objectives and monitor and evaluate the “Hearing Aid Support Service”.
• Provide regular progress reports to the Service Manager on targets and service expenditure in line with funding requirements to enable service review.
• Raise awareness of the service by marketing it through all appropriate means including networking with local statutory and voluntary agencies.
• Attend outreach events including local information / health fairs and present awareness talks.
• To co-ordinate the ‘Hearing Aid User Support Service’ volunteers ensuring they are recruited, developed, trained, supported, and motivated to provide the highest quality of service in line with our Investing in Volunteers accreditation.
• Work as part of a multi-disciplinary team across the statutory and voluntary sectors.
• Attend any training relevant to the role.
• Carry out the duties and responsibilities of the post at all times in compliance with all of RNID policies, but especially Equal Opportunities and Health and Safety.

You will need:

• To live in or near the Southern Health & Social Care Trust area.
• Demonstrable experience of recruiting, training, and managing volunteers.
• Knowledge of best practice in volunteer management.
• Sustained project or service delivery experience gained in a relevant setting.
• Proven ability to achieve targets and maintain quality standards.
• Ability to produce written and numerical information accurately.
• Ability to develop working relationships and communicate effectively with colleagues, service users, volunteers, and external stakeholders.
• Experience of giving presentations.
• Excellent IT skills, including working knowledge of Microsoft Office software.
• Knowledge of data protection and confidentiality compliance.
• An understanding of the issues affecting deaf people and those with hearing loss or tinnitus and an open and inclusive attitude that supports the development and knowledge of deaf culture.
• Ability to work independently and on own initiative.
• Ability to travel across the SHSCT region and to work occasional evenings and weekends.

Qualifications

• No essential qualifications but a good standard of written English and attention to detail is a requirement.

What we can offer you  

• Your benefits include:
• 28 days annual leave plus all bank holidays
• Plus 2 wellbeing days for extra flexibility
• Sickness benefit entitlement from day 1
• Fully remote working with no core hours
• £26 remote working allowance every month
• In person whole staff conferences throughout the year
• Pension scheme with 4% employer contribution
• Employee assistance programme that provides counselling sessions 
• Additional benefits for maternity, paternity and adoption
• Hospital Saturday Fund health benefit
• Access to an event ticketing platform

Our commitment to diversity 

We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you. 

Disability Confident

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.

RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.

This post is subject to an Enhanced Disclosure and Barring Service clearance.