Re advertisement - Team Leader Befriending And Advocacy Services

1. Management Duties

1.1 To lead, coordinate and supervise a team of befrienders and or advocacy workers to achieve the highest standards of practice, customer care and positive outcomes.

1.2 To promote the service to referring agencies. To ensure access to people who self refer and people who may need particular support/communication in order to refer themselves.

1.3 To undertake an assessment of eligibility. To allocate new referrals to the service and to staff caseloads according to service capacity and service user needs/preferences. Where it is not possible to signpost the referral to other agencies. To maintain and to regularly review a waiting list and to prioritise service users etc. 

2. Direct Support of Service Users

2.1 To develop and sustain warm, trusting and respectful relationships with service users.

2.2 To promote the self-esteem, happiness and welfare of the service user

2.4 To encourage and support service users to express their needs, views and concerns. To enable service users make choices and decisions and to participate as fully as possible in planning and decision-making processes etc. 

For further information please see the job description