Key Duties and Responsibilities
Reception Services
- To greet, assist and direct all clients, visitors and the general public at the Hostel in the reception area
- To provide safety to the hostel by monitoring all foot traffic
- To deal effectively with telephone and answer inquiries, redirect as appropriate or take messages
- To contribute to handover to the oncoming shifts via the handover document.
- General administrative duties as required.
Working with clients
- Act as an efficient point of contact for all new clients, providing a welcoming and sensitive reception service
- Demonstrate a clear understanding of the needs of the client group and work in an understanding and flexible manner
- Listening to, encouraging and engaging appropriately with clients
- Liaising with other staff regarding issues which may be raised by clients in order that a high level of support is provided
- Assist support workers with support of clients when required by line manager, including support with benefits, housing and appointments, and support with planned move on’s.
- Completion of NICORE forms for all new residents and email these on quarterly deadline.
- Updating NIHE systems such as SHARP (bed tracker) and maintaining occupancy information and reports.
- Ensuring all Housing Benefit forms are completed regarding signature/income type and tenancy start date, and have attached proof of ID, income, and occupancy forms which are scanned/emailed to belfast housing benefit for prompt payment
- To assist in the collection of service charge and rents, record appropriately and update debtors list daily.
- Assisting in compiling statistical information for quarterly Supporting People returns, and as required
- Maintain and update maintenance log sheet.
- Update warnings spreadsheet.
- Assist support staff in dealing with any incidents, or any emergency which arise and complete appropriate documentation and reports.
- Participate in the support Rota
- Assist in the completion for food, stationery and cleaning orders.
General Housekeeping
- Ensuring that the office environment is kept clean, tidy and safe by making regular checks and taking appropriate action and Assist in the completion of health and safety checks.
Skills
- A genuine interest in helping vulnerable people to make changes in their life to move them towards independent living
- A caring, non-judgemental approach to working with homeless people
- A professional approach to clients and work colleagues
- Good problem solving skills / ability to use own initiative
- Ability to deal with difficult / crisis situations
- Demonstrate effective communication skills both verbal and written
- Trustworthy
A desire to learn and to continually develop by attending relevant training, seeking feedback, and reviewing ways to do things better
In addition the postholder will be expected to adhere to the organisation’s policies, procedures and standards on the following in the course of their duties:
- Communication
- Dignity and Respect
- Equal Opportunities
- Health and Safety
- Teamwork
- Training and Development
THIS POSITION IS SUBJECT TO AN ENHANCED WITH BARRED LIST ACCESS NI CHECK. COPIES OF THE RELEVANT POLICY ON THE RECRUITMENT OF EX-OFFENDERS AS WELL AS THE ACCESS NI CODE OF PRACTICE ARE AVAILABLE ON REQUEST. PLEASE NOTE THAT HAVING A CRIMINAL RECORD WILL NOT NECESSARILY BE A BAR TO OBTAINING A POSITION WITH HARMONI.
TO APPLY: Please download the application pack and send it to [email protected]. Or you can apply directly from our website, www.harmoni.org.uk
NOTE TO ALL APPLICANTS:
Please download the job description/person specification and monitoring form
- Read the job description/person specification fully to ensure your clearly state how you meet the criteria
- Make sure you know how your own qualifications and/or experience match up with what is required to successfully apply for the role
- If you do not fully meet the criteria, consider how your qualifications and experience to date could still be applicable and explain this
To find out more call Shirley-Anne on 028 9147 4845.
Have a look at our website on www.harmoni.org.uk
HARMONI is an Equal Opportunities employer. Appointments are made on the basis of merit
Closing Date
5:00pm