IRC162813 - Welcome & Service Assistant

Salary: £12.75 per hour

Contract/duration: 9 months Fixed Term Contract 

Hours/working pattern: : This role is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. The role will include weekends, school holidays and Bank Holidays.

Hours vary per week depending on your availabilty and the needs of the business. 

Interviews : Thursday 8th & Friday 9th May 2025.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to our Welcome Manager, you’ll be part of the Welcome Team working mainly at the front desk in the reception area of Mount Stewart. You will join an established happy team that enjoy chatting to our visitors whilst promoting all the ways they can support the conservation work of East Down.

Mount Stewart, our pay-for-entry property within the portfolio, located on the Ards Peninsula on the outskirts of Newtownards, boasts a large neo-classical house, containing a collection of international significance, surrounded by celebrated formal gardens and a historic demesne with miles of walking trails, running through woods and farmland.  

Last year we welcomed over 200,000 visitors and have ambitions to grow those numbers through the development of our visitor offer and infrastructure.  Click here for more information about this location.  

The East down Team is also responsible for caring for over 5,000 hectares of coast and countryside in and around the Strangford Lough and the Ards Peninsula, including a wealth of wildlife unrivalled in Europe, with a variety of habitats found between seabed and shoreline. It is one of only three designated Marine Nature Reserves in the United Kingdom.  Click here for more information about this location. 

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  The role involves working to KPIs to maximise our onsite fundraising opportunities.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with enthusiasm for delivering great customer service.  

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.