Housing Association Receptionist Administrator

The Housing Association Receptionist/Administrator will provide reception services and administrative support for core functions and will be line managed by the Senior Corporate Services Officer. The Senior Corporate Services Officer will allocate work tasks and provide direction on all requirements.

The successful applicant will also be required to provide a confidential, effective, and efficient administration service to all tenants, residents and customers and provide assistance to all colleagues, as part of a team.

Please note: This role will be office based only and does not qualify for remote/hybrid working.

Essential Criteria – Candidates must have:

Education and Training Attainments:

• 5 GCSEs (Grades A-C) including Mathematics and English Language.

      OR

• 1 years relevant experience in a busy office environment.

Relevant Experience:

• Experience in providing high quality customer service.
• Effective planning, prioritising, and organizational skills with the ability to work under pressure.

Knowledge and Understanding:

• Knowledge and understanding of the application of software packages.

• Computer literacy / use of IT systems including Microsoft Office.

Skills and Abilities:

• Confident, dependable, adaptable, and able to work on own initiative.
• Self-motivated with a proactive and collaborative style of working in a team environment.
• Well-developed written and verbal communication skills.
• Good problem-solving skills.
• Discreet in dealing with confidential information.

Special Conditions:

• Availability to work outside normal office hours.

Desirable Criteria:

Education and Training Attainments:

• NVQ Level 2 in Office Administration

Relevant Experience:

• Previous experience of working in administration within a property / housing environment.
• Experience in preparing Agendas and recording Minutes of meetings.
• General reception duties (i.e., call handling and dealing with general enquiries.

Knowledge and Understanding:

• Knowledge of or experience of working in the Social Housing Sector.