Housing and Customer Services Manager

Housing & Customer Services Manager

(Full-time, Permanent Position)

Ark Housing Association based in Belfast is a progressive Housing Association with ambitious plans for growth over the next five years.  We are seeking to recruit an experienced and self-motivated individual to join our organisation as Housing & Customer Services Manager.

Reporting to the Director of Housing, the successful applicant will be responsible for providing a high-quality, efficient, and effective, housing & customer services in accordance with board, stakeholder, and regulatory requirements.

Core Areas of Responsibility

1. Leadership & Management
2. Customer Engagement & Tenant Participation
3. Service Delivery, Service Improvement, & Performance Management
4. Policy Development & Business Planning
5. Procurement & Contract Management
6. PR & Communications
7. Data Protection
8. Equality