Foodbank & Volunteer Co-ordinator

Job Title: Foodbank & Volunteer Co-ordinator, Lisburn Foodbank & LCC Community Trust MATERNITY COVER

Responsible to: Financial Inclusion Manager

Hours: 24-28 hours per week (between 9am-4pm; Monday, Tuesday, Thursday, Friday, incl. occasional weekend and evening work (approx. once per month)

Salary: £27,000pa pro rata & pension  

Contract : Maternity Cover starting late November 2024 – March 2026   

JOB DESCRIPTION:

Day to day management of Lisburn Foodbank to include co-ordination with charity partners, referral agencies and donors. Overseeing client vouchers and food parcel distribution and recruitment, management & training of volunteers within Lisburn Foodbank.

Foodbank daily tasks :

• Respond to all enquiries regarding foodbank via phone, email or walk in
• Oversee data capture system (DCS) to be aware of referrals likely to attend each day
• Manage and coordinate client referrals with empathy and compassion
• Coordinate donations, deliveries and volunteers
• Assist in the overall development of LCC Community Trust, LCC and the Foodbank into the local community.

Administration :

• Keep up to date on all Trussell correspondence and share information with the wider team
• Collect and collate statistics from LCC Community Trust and Lisburn foodbank to inform and promote the work within the local community.
• Collaborate with other Trussell foodbanks and local partners in sharing best practice on policies and procedures.
• Update quarterly newsletters for donors, volunteers & partner agencies

Engage Volunteers

• Ensure we have appropriate cover for volunteers on each shift
• Identify training needs of volunteers to work effectively and cooperatively with volunteers skills
• Ensure that volunteers are given appropriate training to be successful in their positions
• Ensure that volunteer check-in procedures are followed and records of volunteer hours are maintained according to established procedures
• Ensure that volunteers receive the appropriate level of supervision
• Assist with conflict resolution among clients, staff and volunteers according to established procedures

Marketing

• Oversee and respond to enquiries from businesses, churches and other organisations.
• Operate suitable posts on social media and promote work with local media outlets alongside communications officer.
• Brief enquirers about the Foodbank & LCC Community Trust and role of the Lisburn Foodbank.

Fundraising

• Help fundraise to sustain the work of Lisburn Foodbank.
• Undertake regular talks to raise project awareness and funding.

Planning & Reporting

• Report weekly/monthly/quarterly statistics to the CEO & Board of Trustees of Lisburn Foodbank.

Key Skills

• Ability to plan, organise, and manage an innovative project
• High level of IT competence 
• Strong interpersonal skills
• Ability to deal with vulnerable people empathically
• Effective communicator - both written and oral
• Excellent telephone manner
• Strong proven administration skills

Personal Attributes

• Previous experience of working with people in poverty (can be paid or unpaid)
• Sympathetic to the values of the LCC Community Trust
• Ability to work unsupervised
• Can do attitude with a positive outlook
• Ability to work under pressure and to deadlines
• Honesty and integrity
• Ability to lead and work as part of a team
• Full clean drivers license

To apply please send CV to admin@lcccommunitytrust.org by Midday 28th October 2024

To be eligible for this position you must complete an AccessNI Enhanced Disclosure.

Is there are reason you cannot work in Regulated Activity Y/N

Having a criminal record will not necessarily be a bar to obtaining a position

A copy of the Access NI Code of Practice will be made available to all applicants upon request.

Copies of LCC Community Trust policies on Recruitment of Ex-Offenders & Access NI Disclosure Handling Policy are also available on demand.