Employment Relations Officer (ERO)

The main role of an Employment Relations Officer (ERO) is to plan and deliver, what are generally well-defined services, to the Agency’s customers and, as appropriate, ensure that this work is delegated effectively.  EROs will also be required to participate in research, and the evaluation and improvement of services.

KEY DUTIES/RESPONSIBILITIES:

The successful candidate will carry out, as required, any duties appropriate to the salary grade of Employment Relations Officer, which is equivalent to the Northern Ireland Civil Service Staff Officer (SO) grade.  The duties and responsibilities of an Employment Relations Officer include:

1. Undertaking such duties as are commensurate with maintaining the integrity of the Agency and the good reputation of the services which it provides;

2. Advising and supporting employers, trades unions, workers and their representatives in developing, implementing and evaluating good employment policies, procedures and practice;

3. Conciliating in cases of alleged infringements of individual employment rights;

4. Supervising teams or individuals in providing information/advice to employers, trades unions, workers and their representatives on employment legislation and employment practice;

5. Contributing to the planning and implementation of changes in services to meet customer needs;

6. Participating in talks/seminars/workshops relating to the Agency’s statutory services;

7. Supervising/providing support for business administration activities/programmes including HR, legislative and statutory compliance, and Information Technology.

8. Supporting, as required, the work of Employment Relations Managers and Directors.

The above list gives a broad indication of the main duties of the post.  The emphasis on particular duties will vary over time according to business and operational need.