Emergency Relief Initiative: Administrator

Bryson Care requires:

• Emergency Relief Initiative: Administrator
• Fixed Term until 31st March 2025 (possibility of extension)
• Belfast
• (Monday – Friday)
• Up to 35 hours per week
• £13.12 per hour

Bryson Care Emergency Relief team are recruiting for an administrator to work as part of a team with the processing and delivery of direct support to households that have been identified to be in emergency need.


What you’ll be doing:

• To capture client information from a dedicated online application site.
• To verify evidence of client eligibility for support against a clear set of criteria.
• Process requests for support within agreed timelines
• Communicate with individuals or families and benefitting from the support.
• To process agreed high volumes of applications each day
• To transfer data accurately and in keeping with GDPR protocols
• To safely store and protect client records
• To provide excellent customer service when dealing with enquiries received by the applicants and other internal and external stakeholders.

Essential Criteria

• A minimum of 4 GCSE’s or equivalent, including English Language and Maths
• Minimum of 1 years paid / unpaid in a processing / administrative role including the use of Microsoft Office / Email / Internet
• Experience of customer interaction via telephone
• Proven experience of communicating both orally and in writing
• Proven ability in the use of Microsoft package – Excel. Word and Outlook

Desirable Criteria
Experience of processing high volumes of applications within a time limited period

Closing date is 1pm Wednesday 20th November 2024

Please note, we reserve the right to close this role early.