Digital Communications & Constituency Case Officer - 6 Month Maternity Cover

John Stewart MLA is recruiting a temporary Digital Communications and constituency case officer on a 6 month maternity post.  

The role is Temporary, 25 hours per week and has the potential to be split over 3 or 4 days – Will consider reduced / slightly increased hours or flexible working arrangements. The successful applicant would be supporting John Stewart MLA in delivering and providing research, casework support & digital support via social media.  

This is a temporary post for period 7th October 2024 to 2nd May 2025

The successful applicant would be supporting in delivering and providing research and casework support through the constituency office in Larne & Assembly office in Stormont.

The successful applicant will build relationships with business, community and other groups in the constituency.

 Job description, main duties and role

•            Providing general admin support (typing, emails, phone calls, distributing mail, filing, photocopying, etc.)

•            Assisting with MLA's diary management

•            Managing constituency cases

•            Assisting in preparing for visits, events, questions and motions

•            Attending meetings/conferences as required

•            Organising and providing secretarial support for meetings

•            Updating/maintaining databases

•            Managing and monitoring incoming calls and enquiries

•            Gathering relevant information to assist with resolving cases

•            Providing information/advice to constituents on range of issues

•            Drafting letters/correspondence

•            Identifying local community groups/key contacts

•            Monitoring and replying to social media messages and comments

•            Ensuring enquiries are dealt with sensitively and confidentially

•            Retaining records and information confidentially and in line with the Data Protection Act

•            Other duties as required in support of the MLA carrying out their Assembly duties

Essential Criteria

 1. The successful applicant must demonstrate competence in conducting research on a wide range of policy issues to deliver written, oral briefings and questions.

2. Applicants must demonstrate competence liaising with the public and constituents

3. Applicants must demonstrate competence in drafting constituency case correspondence

4. Proficiency in the use of social media

5. Ability to work on own initiative and in small team, and see tasks through to conclusion.

6. Demonstrate good problem solving and communication skills

7. Demonstrate good organisational skills and the ability to prioritise.

8. Demonstrate awareness of local issues within the constituency.

Desirable Criteria

1. Knowledge of lobbyists and pressure groups

2. Experience dealing with government departments, public bodies and agencies.

3. Experience with general public in order to provide advice.