Customer Service Centre Team Leader

Customer Service Centre Team Leader

37 hours per week

£29,270 - £33,023 Per Annum

About you:

We’re seeking a strong Team Leader to join our Customer Service Centre team to assist in providing an outstanding customer service for our customers.

You will lead and manage a team within a multichannel contact centre environment. You will achieve this through coaching, developing and managing the Customer Services Advisors against agreed objectives and standards.

Your responsibilities:

The JD sets out most tasks, but it includes: -

• Assist in the management and delivery of the Customer Service Centre team’s delivery of a first class, professional customer service overseeing and delivering general housing repairs queries and general day to day business enquiries.
• Ensure a quality service is achieved with a right first-time outcome mindset, making a great first and last impression on all customers and colleagues alike including responding to customer requests and queries.
• Maintain the day-to-day operation of the Customer Service Centre department, taking ownership of enquiries and ensuring information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our tenants and customers.

What we offer:

You will be part of a fun and friendly team. We have some other amazing benefits including flexi time, generous pension scheme, heath cashback scheme as well as lots of other benefits to support your work/life balance.

Want to apply?

Great! Visit us at clanmil.org/join-the-team and learn more about what it is like to work for Clanmil. You can apply via our recruitment portal to start your application.

Closing date:   Monday 28th October 2024

Clanmil Housing Association is an Equal Opportunities Employer. Recruitment records are held for two years as per our Data Retention Policy We reserve the right to heighten the criteria based on demand. Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities.