Customer Service Centre Manager

Customer Service Centre Manager

37 hours per week

42K - £46 Per Annum  (Under Review)

About you:

We’re seeking a strong Manager to join our Customer Service Centre team to assist in providing an outstanding customer service for our customers.

You will support in designing, monitoring and analysing customer interactions and use this to continuously improve the service we provide. You will act as a positive member of the extended management team and encourage collaboration with internal and external stakeholders.  

Your responsibilities:

The JD sets out most tasks, but it includes: -

• Oversee the day-to-day operations of the Customer Service Centre (CSC), ensuring efficient handling of enquiries, complaints, and feedback through a multichannel approach.
• Monitor key performance indicators (KPIs) to measure contact centre and individual performance, through analysing data and metrics to identify areas for improvement and implement tactics to enhance customer satisfaction and operational efficiency.  

What we offer:

You will be part of a fun and friendly team. We have some other amazing benefits including flexi time, generous pension scheme, heath cashback scheme as well as lots of other benefits to support your work/life balance.

Want to apply?

Great! Visit us at clanmil.org/join-the-team and learn more about what it is like to work for Clanmil. You can apply via our recruitment portal to start your application.

Closing date: Monday 28th October 2024

Clanmil Housing Association is an Equal Opportunities Employer. Recruitment records are held for two years as per our Data Retention Policy We reserve the right to heighten the criteria based on demand. Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities.