Constituency Office Manager

·         Operation of IT & Software packages

·         Assisting with Colin Crawford MLA diary management

·         Ordering and managing stationery stock/office equipment

·         Contributing to strategic planning

·         Developing and implementing office systems/procedures

·         Responsibility for ensuring that office is fully equipped

·         Responsibility for efficient data and file management to comply with

·         Data Protection Managing and progressing portfolio of casework appropriately

·         Ensuring enquiries are dealt with sensitively and confidentially

·         Monitoring Assembly legislation and debates

·         Maintaining up-to-date knowledge of relevant legislation

·         Overall management of the Members diary commitments, delegating tasks to others as appropriate

·         Planning and organising events

·         Assisting MLA in preparing for visits, events, questions and motions

·         Providing secretarial support for meetings as required

·         Building relationships with business, community and other groups in constituency

·         Liaising with groups within the constituency and the general public on the Members behalf as necessary

·         Responding to correspondence and enquiries from constituents, the media, lobbyists and pressure groups

·         Dealing with complex queries and complaints on Members behalf, including drafting letters/emails.

·         Gathering relevant information to resolve or progress cases

·         Liaising with Government agencies, voluntary sector and others to resolve constituency matters

·         Attending surgeries, tribunals and meetings as appropriate

·         Ensuring all casework is logged; monitoring progress and ensuring all identified actions are taken

·         Ensuring that enquiries are dealt with sensitively and confidentially

·         Updating/maintaining internet social networking media

·         Maintaining Office in a clean and tidy condition

·         Other duties as required in support of the MLA carrying out their Assembly duties