Constituency Manager

JOB DESCRIPTION

• Management of constituency offices for Diana Armstrong MLA
• Oversight of case management by team
• Ensuring all casework is logged; monitoring progress and ensuring all identified actions are taken
• Contributing to strategic planning
• Developing and implementing office systems/procedures
• Updating/maintaining internet social networking media
• Responsibility for efficient data and file management to comply with Data Protection
• Ensuring enquiries are dealt with sensitively and confidentially
• Monitoring Assembly legislation and debates
• Maintaining up-to-date knowledge of relevant legislation
• Assisting MLA in preparing for visits, events, questions and motions
• Overall management of the Member’s diary commitments, delegating tasks to others as appropriate
• Dealing with complex queries and complaints on Members behalf, including drafting letters/emails.
• Gathering relevant information to resolve or progress cases
• Liaising with Government agencies, voluntary sector and others to resolve constituency matters
• Planning and organising events
• Building relationships with business, community and other groups in constituency
• Liaising with groups within the constituency and the general public on the Members behalf as necessary
• Responding to correspondence and enquiries from constituents, the media, lobbyists and pressure groups
• Attending surgeries, tribunals and meetings as appropriate
• Operation of IT & Software packages
• Ensuring that enquiries are dealt with sensitively and confidentially
• Responsibility for ensuring that office is fully equipped
• Other duties as required in support of the MLA carrying out their Assembly duties