Constituency Assistant / Caseworker
Democratic Unionist Party
The successful applicant will be supporting Mr Stephen Dunne MLA within his North Down constituency office, and in particular dealing with enquires / casework from members of the public, on a wide range of issues coming to his Office.
£13.88 per hour
35.5 hours per week
Responsibilities
• Respond to correspondence and enquiries from constituents on Casework, i.e providing information/advice to constituents on a range of issues including, Housing, Welfare, Health, local services etc.
• Assist in managing and progressing portfolio of casework appropriately including through incoming phone calls, emails and face to face enquiries, updating/maintaining IT databases.
• Ensure enquiries are dealt with sensitively and confidentially.
• Support colleagues in gathering relevant information to assist with resolving cases.
• Attend meetings/conferences and training sessions as required.
• Organise and provide secretarial support and diary management.
• Distribute communication and information on behalf of the MLA
• Work as part of a team to resolve cases/progress issues on behalf of local constituents in support of the MLA.
• Liaise with local community groups / key contacts in community who require support
• Assist in preparation for visits, events and meetings, and supporting the MLA in those meetings as required.
• Retain records and information confidentially and in line with the Data Protection Act and GDPR.
• Other duties as required in support of the MLA carrying out their Assembly duties.
Essential Criteria
• Must have a working knowledge of IT/ Microsoft Office, Outlook/Emails etc
• Demonstrate ability to work from own initiative and see tasks through to conclusion.
• Demonstrate a working knowledge of GDPR
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Desirable Criteria
- Applicants would benefit from experience from working in a public role
- Good problem solving and communication skills
• Good organisational skills and the ability to prioritise
• Awareness of local issues within the constituency and political awareness.
Closing Date
5:00pm
More Information
Fixed Term whilst the member remains an MLA. Six-month probation period applies. Job based in Stephen Dunne MLA North Down Constituency Office (Bangor.) Please send completed Application Form and Covering Letter in an email to: sdunne@hotmail.co.uk
We are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality or sexual orientation. Appointments will be based on merit.