Complaints & Insights Officer

Complaints and Insights Officer

37 hrs per week – circa £31,814 - £35,893

About the role:

As Corporate Complaints and Insight Officer, you will maintain and build out robust frameworks for the management of complaints and customer insights/feedback (including the monitoring of the associated KPIs/PIs). You will share your expertise with colleagues across the organisation by providing training, working collaboratively with others and analysing and reporting on data.

About you:

The full criteria can be found in the job description but if you have at least 2 years' experience in dealing with a high volume of complex complaints, analysing and reporting on data, report writing, presenting and delivering training you should consider applying. You should also have experience of working collaboratively with others and have a focus on delivering effective outcomes. You should have strong analytical skills, excellent communication skills and the ability to work with others.  

What we offer:

You will work for an organisation that truly makes a difference in a fun and friendly team. You will have some amazing benefits including a highly competitive pension scheme, generous flexitime, home working allowance and lots of benefits to support your work/life balance and a generous pension scheme. This role would be eligible for hybrid working (60% based in our Belfast City Centre office).

Want to apply?

Great! Visit us at clanmil.org/join-the-team and learn more about what it is like to work for Clanmil. You can apply via our recruitment portal to start your application.

Closing date: Thursday 12th December 2024             Interview Date: Friday 20th December 2024

Clanmil Housing Association is an Equal Opportunities Employer. Recruitment records are held for two years as per our Data Retention Policy We reserve the right to heighten the criteria based on demand.

Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities.