Community Education Support Worker 

Provide general administrative support to the Training & Education Co-ordinator, including the provision and maintenance of accurate, accessible filing, monitoring, recording, financial and other systems in both electronic format (i.e. computer-based) and in manual format.

• To produce written reports, data and other printouts as and when required by the Training & Education Co-ordinator.
• To support the Training & Education Co-ordinator with funding applications.
• To support the development and facilitation of Projects and accredited/non-accredited training programmes as identified by the Training and Education Co-ordinator.
• To design and produce project publicity material including the newsletter, posters, leaflets and electronic media using Microsoft Publisher and update information via social media i.e. Twitter, Facebook and website.
• To assist the Training & Education Co-ordinator in the organisation of open days, awareness seminars, workshops, certificate presentation ceremonies, residential and other related training events and to attend/participate in such events as and when required.
• To maintain a diary to include the recording of the details of meetings and events that the Training & Education Co-ordinator has agreed to attend and/or the Community Education Support Worker is required to attend. 
• To facilitate and assist the work of tutors.
• To prepare facilities/rooms/equipment for planned training courses.
• To deal with all correspondence in consultation with, and as directed by the Training & Education Co-ordinator.
• To answer telephone calls and emails in a pleasant, helpful and efficient manner and, where necessary, transfer such calls to the appropriate person.  If necessary, record details of telephone calls/action(s) required and notify the appropriate person.
• To have an understanding of administrative procedures laid down by examining bodies (e.g., OCN), in consultation with, and as directed by the Training & Education Co-ordinator.
• To assist the Training & Education Co-ordinator in monitoring and highlighting trends and/or gaps in the labour market, both locally and at ‘city-wide’ level.
• To assist the Training & Education Co-ordinator in the maintenance and promotion of good relations with the local community and to report local community members’ relevant concerns and feedback to the Training & Education Co-ordinator.
• To attend local community events, as deemed appropriate, in the interests of maintaining good relations between the local community and the project.
• To attend meetings (e.g., the Education Sub-Group) with the Training & Education Co-ordinator when and as deemed appropriate; to deputise at meetings when required.

• To fully co-operate with Forum staff and, while fulfilling the duties and responsibilities of the Community Education Support Worker, act as a fully-integrated member of the project’s team to assist in the realisation of the project’s aims and outcomes.

• To undertake relevant training as and when deemed appropriate.

• To undertake any other duties identified.