Clinical Care Team Manager

Key Responsibilities:

• Oversee the day-to-day operations of Head Office and regional counselling facilities, ensuring that all clients receive high-quality care and support.
• Develop and implement relevant support mechanisms and services for facility users.
• Provide clear leadership and oversee the management of all staff within their sphere of responsibility.
• Effectively manage a team and to provide advice, guidance and support as needed.
• Work closely with the senior team to develop and implement policies and procedures to ensure the smooth operation of the counselling facility.
• Be responsible for ensuring that services fully meet professional regulation, organisational and governance standards.
• Ensure appropriate systems are developed and operational to facilitate dissemination of information across areas of responsibility.
• Develop and maintain relationships with key stakeholders, other healthcare professionals, further education establishments and community organisations.
• Establish and maintain a network of referral agencies.
• Organise professional outreach services at key locations.
• Monitor and report on the performance of the counselling service, using data to identify areas for improvement and implement changes as needed.
• Lead Safeguarding processes and conduct serious incident reviews.
• Ensure that all counselling staff are adequately trained maintaining their practice through regular audit, updates and supervision.
• Benchmark with other agencies to deliver best practice counselling provision.
• Contribute to the vision, strategic and operational plans and policies for identified services and ensure they are communicated to all staff for whom the post holder has responsibility.
• Conduct regular analysis of data to ensure informed decision making and identification of risk.
• Coordinate learning recommendations from external bodies and funders requirements and promote, develop and facilitate a learning culture within the clinical areas.
• Lead on service complaints and report findings and corrective actions to Executive Director.
• Maintain good morale amongst the staff under his/her leadership through effective feedback, positive relationships and effective role modelling.
• Development of a Referral Protocol System in line with organisational policies and procedures.
• Proactive as the organisation’s primary Bereavement Liaison Officer for families and Corporates who have lost a loved one/colleague to suicide.
• Weekly review of categorisation of high/medium/low risk assessments.            

Training

• Liaise with Universities and Stakeholders for supervision to support students and volunteers.
• Actively participate in events to promote awareness of suicide and self-harm.

Governance and Practices

• Work with external provider to develop a comprehensive confidential case recording system in line with BACP requirements and data protection legislation.
• Develop, monitor, audit and report on quality assurance standards for service delivery.

Representation and Lobbying

• Represent the organisation at appropriate meetings, forums and networks.
• Assist in the planning and preparation of meetings, attending when required and reporting when necessary.
• Promoting the success of PIPS model to other organisations.
• Support Executive Director with funding provider meeting.

ESSENTIAL CRITERIA

Qualifications

• A qualified and accredited practitioner with a  minimum level 7 qualification in counselling.

Or

• A BPS/HPC recognised qualification in Clinical or Counselling Psychology.

Or

• A Masters degree or Doctoral Qualification in Psychiatry.

Professional Accreditation

Must be an active participant in a professional body such as, BACP, BABCP, IACO or NCPS.

Experience

• Minimum of 4 years’ post-qualification supervised clinical practice (accumulating to at least 500 hours post-qualifying practice experience).
• Minimum of 2 years’ experience in a managerial capacity gained within the last 5 years.
• Proven organisational ability and ability to co-ordinate diverse activities and tasks.
• Experience of working in/with and talking to groups.
• Experience and proficient with administrative systems including use of databases and Microsoft Office.
• Recent experience and proficiency in managing a comprehensive database system.
• Experience in working with statutory and voluntary agencies.

Skills and Attitudes

• Demonstrable leadership skills.
• Ability to plan, manage, monitor and self-motivate and to build good working relationships with individuals and organisations.
• Excellent communication skills.
• Personal enthusiasm and a realistically positive attitude.
• Capacity for innovation and problem solving.
• Ability to work as a member of a team.
• Ability to maintain strict confidentiality and appropriate boundaries in all matters related to their work.
• Flexible attitude towards working hours to meet clients’ needs and as demanded by requirements of the job.

To apply for this role, you must have a full driving licence and access to a motor vehicle.

DESIRABLE CRITERIA

Experience of working in a charity.