Caseworker to Claire Hanna MP

Key responsibilities to support Claire's work in the constituency will include, but are not limited to:

• Undertaking casework and responding to general constituency enquiries on behalf of Claire Hanna MP
• Liaising with government agencies, local authorities, third party organisations etc. in relation to casework
• Dealing with large numbers of standard and complex queries from constituents by phone, email, social media or face to face
• Communicating with constituents in a clear and sensitive manner
• Assisting with projects and campaigns in the constituency
• Assisting with casework surgeries and other meetings and follow up as appropriate
• Monitoring social media for casework, policy and general enquiries
• Responding to constituents and members of the public on policy and campaign matters.
• Updating the electorate on Claire Hanna's work in the constituency

Essential Criterial:

• Third level degree or two year's relevant experience in a similar role.
• High standard of verbal and written communications skills
• A good knowledge of key issues relating to the South Belfast and Mid Down constituency
• Good organisation skills, capable of dealing with heavy workloads, the ability to work to tight deadlines and complete tasks to a high standard at short notice
• Comfortable working independently as well as part of a small team
• Excellent IT skills including MS Excel, Access, Outlook, Powerpoint, Word
• Positive understanding of the values and objectives of the SDLP

Desirable Criteria

• Experience working within an office environment 
• Previous advice giving experience
• Experience of case management packages
• Experience in a constituency office environment
• Experience working with volunteers