Caseworker

JOB DESCRIPTION

To provide constituency services for Cara Hunter MLA. 

Main Duties to include:

•    Providing information/advice to constituents on a range of issues including, housing, welfare and health, including local council queries.
•    Dealing with complex queries and complaints on Member’s behalf, including drafting letters for Member to sign.
•    Leading on constituency engagement to include identifying local community groups/key contacts, attending meetings, events and clinics. 
•    Updating/maintaining IT databases.
•    Managing and progressing portfolio of casework appropriately.
•    Ensuring queries are dealt with sensitively and confidentially.
•    Gathering relevant information to assist with resolving cases.
•    Ensuring efficient data and file management to comply with GDPR and data management.
•    Attending work related training and networking meetings to develop skills.
•    Other duties as required in support of the Member carrying out their Assembly duties.
•    Keeping office in a tidy manner 
•    Provide additional support with social media, providing updates on constituency work
•    Job may include some house visits for constituents who require it

Essential Criteria
•    Applicants must have 2 years minimum experience dealing directly with members of the public. 
•    Excellent problem solving and communication skills and the ability to prioritise workload. 
•    Awareness of local issues within the constituency and ability to build relationships with stakeholders.
•    A working knowledge of Microsoft Office and Outlook
•    Demonstrate a working knowledge of GDPR.

 
Desirable Criteria
•    Experience within a political environment would be advantageous.
•    Knowledge of how a constituency office operates and of Stormont business and processes.
•    Experience of providing advice in relation to housing and benefits. 
•    Previous experience dealing with government agencies and voluntary sector.

SEND YOUR CV & COVER LETTER TO CARA.HUNTER@MLA.NIASSEMBLY.GOV.UK

If you have any questions, contact 02870348933.